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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We liked the location of the hotel, it was in close proximity of everything around it, i.e. dining, shopping, and the venue we were visiting. The room was sufficient for the price. I would not say it was better than that. Immediately upon entering the room we smelled musty, cigarette smell that was ingrained through the years in the carpet. We had to go out an buy air freshener just to be comfortable. The tub in the bathroom had mold in the caulk and rust stains, but wasn't too bad. The beds were a bit hard, but that is my p... read more
Business response:
April, thank you for taking the time to share your feedback. We’re happy to know our location was ideal for your needs and that you found us to be at a fair price. However, we’re sorry for the cleanliness and odor issues you encountered in your room. We have asked our housekeeping team to make sure this room receives a deep clean to remove the smell. We hope this did not overshadow your otherwise positive stay with us, and we look forward to seeing you again to provide you with a better experience. Sincerely, Hotel Manageme... read more
Stayed one night and used everything but the stove! Start with the bad •Front desk guy was never at the desk •no map to find ice or vending like advertised •hair found in bed •blankets and sheets where damp And for the good •water was nice and hot •WiFi was great •location was great •over all the rest was good in the room
Business response:
Misty, thank you for taking the time to review your stay at Extended Stay America. We’re glad our location was ideal for you and that overall you had a pleasant experience with us. However, we’re sorry for the cleanliness and service issues you encountered while you were here. Your feedback has been shared with the concerned teams, and we’re working with them to be more diligent with our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Eric, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Didn't have the non-smoking queen I expected. So I was left with 2 beds. The staff didn't clean the room. One of the lamps didn't work. Since I like comfort, I brought my firestick and it didn't work with the internet at this location. Therefore, this added to my discomfort.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and apologize for the inconvenience you experienced. We have shared your feedback with the respective team so that our future guests never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This is a very basic Hotel but the room was reasonably comfortable and adequate for a very reasonable price. When we arrived the closet lacked any hangers and there were no cups or glasses to use for water. However housekeeping provided these after about 20 minutes when we requested them. The included breakfast featured acceptable coffee and a choice of a packet of dry oatmeal or a rather soggy muffin. The staff what's courteous and friendly. The location was convenient for our purposes. This is a place to stay if you plan t... read more
Business response:
Thank you for reviewing our hotel. We’re glad to know our location was ideal for your needs and that you were impressed with the service provided by our staff. However, we’re sorry for not meeting some of your expectations. We will share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning the new breakfast offerings. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Advertised as free breakfast which was only muffin and coffee.
Business response:
We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will make note of your feedback as we plan any changes to it. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Overall, the place is clean and convenient. I would stay there again but bring my own breakfast and pillows. The breakfast they provide is not great. They only have one kind of coffee, and the breakfast is small and simple. For some reason, there were very uncomfortable pillows that were paper thin.
Business response:
Thank you for reviewing our hotel. We’re glad to know you liked our well-kept property and that overall you had a pleasant stay with us. However, we’re sorry for not meeting some of your expectations and for the inconvenience you had due to it. We will share your feedback regarding our grab-and-go breakfast with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your feedback and look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 4.2 star rating with 1,273 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.