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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like it clean everything was fine
Business response:
James, thank you for choosing to stay at Extended Stay America and sharing your experience. We are delighted to know you loved all the aspects we offer and had a wonderful time here. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Hotel cómodo y cerca de los centros comerciales El hotel es cómodo, habitación amplia , limpia, buena ubicación , camas cómodas y lugar silencioso para descansar cómodamente
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nothing in kitchen The kitchen is not stocked. The guest has to go with an employee to housekeeping and get everything they need and bring it back to the room. Not the way Extended Stays work. When I rent the room I expect everything that is supposed to be in the room to be there. They will give you a coffee maker but no coffee you have to go back to the front desk to get that. There was NOTHING in the cabinets or drawers in the kitchen. So you have to get dishes, utensils, coffee maker, pots and pans. Not the guests job! T... read more
Business response:
Shellie, thank you for being our guest. It’s nice to know our location was convenient for your needs and that you liked your spacious room as well as our helpful associates. However, we are sorry that you were unhappy with our dishware policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We regret the inconvenience this caused and hope you will give us another opportunity to serve you better in the future... read more
good place for stay quiet and clean. staff service is quick.there is simple breakfast.
Business response:
Thank you for your nice feedback about Extended Stay America. We are glad to know you liked our well-kept property and that the attentive service provided by our associates added to your joy. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Love the hotel! It was a nice getaway as I needed a quick place to stay and smoke a cigar!
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that our service as well as facilities were up to your satisfaction. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Overall, it was okay. I’m sure in the package deal there was a service fee applied to my bill from the hotel and yet, no room service. Unless an individual stays longer then 7 days.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our service... read more
Really nice hotel with a nice little kitchen. This is the second time I stay at this hotel and I would always recommend it to people. It has everything you need. Every room come with hotplates, sink, fridge, and a mini-fridge. It is close to nice restaurants, malls, and theaters.
Business response:
Thank you for staying with us once again and for sharing your amazing experience at Extended Stay America. We are delighted to read you loved all the aspects we offer and found us to be a great value in the area. We appreciate you recommending us and look forward to hosting you again soon. Sincerely, Hotel Management
Mediocre Experience Very friendly service in the lobby and we were quick to check in. Aside from the room being a bit dirty and we had a broken desk lamp, the room was fine. Just seemed like the cleaning staff didn't put much effort.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased you had an overall good stay, but we are sorry for the inconvenience you experienced while here. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
We reached there late night since we are from New York. We reached there around 1:30 and waited for exactly 45 minutes for the man to come to his desk. We kept on calling and everything. He wasn’t with any customer. Either he was sleeping or doing something else. I’m sorry but his belt and everything were open. I’m sure no one spends 40 minutes in the bathroom. Then he was annoying slow in his work. We got to our room at 3 in the morning. He couldn’t give us keys. He has troubles and then he taking another customer when he w... read more
Business response:
Syeda, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your stay overall, although we apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Thanks again for your feedback and we hope you will stay with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,413 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.