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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Arthur, thank you for your fantastic rating! We're glad you visited us and even more pleased you were completely satisfied. We look forward to seeing you again at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks. Sincerely, General Manager
Parking lot tailgate "partiers." Staff were very pleasant and helpful. However, the room doors face the parking lot and there is no elevator to the second floor. Lots of people sitting on cars and lingering around parking lot. Room was clean and pleasant with small kitchen and no dishes or cutlery (these items could be rented from the office). Less than expected yet price was affordable for transients. Next time, I will pay the extra $10 at another hotel with doors on the inside of the building and a more secure vibe.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know our location was convenient for your needs and that you were impressed with the service provided by our staff. However, I am sorry we missed meeting some of your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk and these items are always complimentary. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, Gener... read more
Business response:
Many thanks for taking the time to post your gracious rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks. Sincerely, General Manager
Very nice hotel excellent customer service. It would be nice to have an in room coffee maker though.
Business response:
Thomas, it was our pleasure having you as our guest at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks. It’s our pleasure knowing you loved our excellent service and enjoyed being with us. We appreciate your observation and have taken a note of it. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Decent Basically a good place, good location, nice staff. The rooms on either side of us were occupied by workers so the noise level was high with lots of doors slamming. Additionally, they were paving the parking lot, so it smelled bad and parking was very limited.
Business response:
Diane, thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked some aspects of our hotel. That being said, we are sorry for the inconvenience you experienced while here. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. We hope you will give us another opportunity to provide a better exp... read more
Business response:
Lisa, thank you for selecting Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
Very nice hotel for the price paid for The hotel needs to do at least room cleaning once or twice per week to chance bed sheets
Business response:
Thank you for your review. We are pleased to know your overall stay was good, but I am sorry we missed meeting some of your expectations. Since we are an extended stay property, we provide housekeeping service to every guest who stays eight or more nights; however, this service is always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. We hope this didn’t overshadow your otherwise positive visit and that you will choose us again in the future. Sincerely, G... read more
Peaceful location It was a great and peaceful stay. Wish it was longer!
Business response:
Melissa, thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure having you here at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,413 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.