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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I lost something but it is not that important. If you found something after we left can you please send it to me. Thanks.
Business response:
Dear Rosemary, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Good location. Dated decor. Clean room. Staff had a flat affect. No smiles or any other expression. Lack of positive helpfulness. Told us all the things we couldn’t do instead of what we could do to extend our stay.
Business response:
Dear Timothy, We are glad you enjoyed our location and found your room clean. However, we apologize for the dated decor and the lack of warmth from our staff. Your experience is important to us, and we are committed to improving our customer service and ensuring our team communicates more positively. We appreciate your insights, as they help us enhance our guests' experiences. We hope you'll consider staying with us again, allowing us to provide a more welcoming environment. Thank you for sharing your thoughts!Sincerely,Hote... read more
The hotel is in a great location - next to a mall and plenty of shopping centers and restaurants. Easy access to Rt. 50 and I-66. It’s an average, run of the mill hotel. If you’re there on a weekend you can expect other customers to throw a party, the smell of cigarettes and marijuana, and loud music. I wouldn’t stay there again because of this.
Business response:
Dear Jasmine, Thank you for your feedback! We are pleased you enjoyed our convenient location near shopping and dining. However, we sincerely apologize for the noise and disturbances you experienced during your stay. We understand how important a peaceful environment is for our guests, and we will address your concerns with our team to improve the atmosphere. Your input is valuable as we work to enhance our services. We hope you reconsider and give us another chance in the future for a more enjoyable experience. Thank you fo... read more
Bien, buenas relación calidad precio
Business response:
Dear Francisco, Thank you for your feedback! We are pleased to hear that you found good value during your stay. Our team works hard to provide a comfortable experience at a competitive price, and your satisfaction is our priority. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management
Clean
You get what you pay for, middle of the road price wise, shower was a bit iffy turning on but got full pressure after a minute, old stains on floor but bedding fresh and clean feeling.
Business response:
Dear Molly,Thank you for sharing your thoughts about your recent stay. It’s good to hear that you found the bedding fresh and clean, though it's concerning that you experienced issues with the shower and noticed stains on the floor. We strive to maintain a comfortable environment for all guests, and your feedback will be addressed with our housekeeping team to ensure improvements. We appreciate your understanding and hope to provide you with a more pleasant experience on your next visit.
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,382 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.