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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel had some billing issues with Expedia, and I was on the phone et Expedia for about an hour until around 1am, all tired and uncomfortable. In the end, I had to cancel my booking wt Expedia and get refunded and paid the hotel directly. Such an unpleasant experience. Hope I’ll get my refund from Expedia soon . Thank you.
The hotel was very expensive, and the worst I've ever been to in my life.
Room felt quite damp - sheets were wet and my clothes felt wet the next morning. Room had a very dank odor.
Bed had a damp feeling, vent above toilet dripped. Only problems we had.
Only concern was the room smell bad
Business response:
Dear Brenda, Wee sincerely apologize for the unpleasant odor in your room. This is not the standard we aim to uphold, and your concern has been shared with our housekeeping team for immediate attention. We understand how important a fresh and clean environment is for a comfortable stay, and we truly regret that this impacted your visit. We value your input and are committed to making necessary improvements. Thank you again and we hope to welcome you back. Sincerely, Hotel Management
Breakfast was a bag of instant oatmeal. Shower was not hot enough with slight water pressure. Nothing in “fully stocked” kitchen…no utensils, no dishes, no coffee pot, no coffee, empty cabinets. Bathroom sink faucet was laughable . Do you review places before you endorse? Language barrier made it impossible to communicate.
Business response:
Dear Teresa, We sincerely apologize for the inconvenience you experienced with the breakfast, shower, kitchen amenities, and communication barriers. We understand your frustration and are actively working to improve the clarity of our amenity listings and guest communication. Kitchen items are available upon request at the front desk, and we regret this wasn’t properly communicated. Your comments are valuable and will help us make necessary improvements. We appreciate your patience and hope to welcome you back. Sincerely, Ho... read more
the entire building smelled of cigarette smoke. I feel so bad for management. As I was entering through a side door, a woman was sitting on the step right outside the door - WITH THE DOOR PROPPED OPEN - smoking a cigarette. Maybe management should post a sign that smoking is not allowed within 20 feet of entrance?
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the cigarette smoke near the entrance. We understand how important a smoke-free environment is for our guests. Management is actively addressing this issue to ensure a more pleasant experience for everyone. We appreciate your understanding and hope to welcome you back soon for a more comfortable stay. Sincerely, Hotel Management
What you’d expect from a 2 star place, if you just need a bed for an overnight it works
Business response:
Dear Steven,Thank you for your candid feedback. It’s regrettable that your experience fell short of expectations, and we sincerely apologize for any inconvenience. Providing a comfortable and quality stay is important, and your comments highlight opportunities for improvement. Your input is valued and will be reviewed with the team to ensure enhancements are made to serve future guests better.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 3.7 star rating with 1,408 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.