This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No me gusto El lugar es para pasar una noche y luego seguir a tu destino, la habitación estaba limpia pero tenia un fuerte olor a humedad, el baño esta muy limpio y con toalla. El edificio esta en remodelacion. El desayuno no es como las fotos que muestra la aplicación es un desayuno de pan y café frente a la recepción.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that you found the room clean and the bathroom well-maintained. We apologize for the musty smell in the room and for the breakfast not meeting your expectations. As the building is under renovation, we are working hard to improve our facilities and offerings. Your comments are invaluable, and we will address these issues to provide a better experience. We look forward to welcoming you back soon for a more pleasant stay.Sincerely,Hotel Management
The AC if you put it on 60°, and then it would freeze, so all night long I had to wake up and turn it on and turn it off because I was either sweating or freezing, the fan was broken, the showerhead was broken and water went everywhere when you tried to take a shower, the spout or the water comes out on the bottom was broken, and the water pressure was so awful. I could barely get the shampoo out of my hair.
Business response:
Dear Alenah, Thank you for your feedback. We apologize for the issues you faced with the AC, showerhead, and water pressure during your stay. This is certainly not the experience we want to provide. We will immediately address these concerns with our maintenance team to ensure these problems are resolved. Your comfort is our priority, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management
The bed was terrible
Business response:
Dear Luis, Thank you for your feedback. We’re sorry to hear that the bed did not meet your expectations. Comfort is a top priority for us, and we regret that we fell short in this regard. We are taking your comments seriously and will review our bedding options to ensure better comfort for our guests. We appreciate your input and hope to have the chance to provide a more comfortable experience on your next visit. Sincerely,Hotel Management
Great location. Staff tries to do their job but not the most accommodating. It smells a bit in there and the carpet is really old, you can see and smell it. No room service, which means you have to bring your dirty towels yourself to get new ones.
Business response:
Dear Zakaria, Thank you for sharing your feedback. It is unfortunate to hear that your stay did not meet expectations. The concerns regarding the cleanliness and condition of the carpet are noted, and we apologize for any inconvenience caused by the lack of room service. Your comments will be shared with the team to help us improve our services. We appreciate your input and hope for an opportunity to provide a better experience in the future.Sincerely,Hotel Management
-
Not great Had to rekey daily. Almost never anyone staffing front desk. "Breakfast" was grab and go snacks. Bed lumpy.
Business response:
Dear Christopher, Thank you for your feedback. We apologize for the inconvenience you experienced with key cards, front desk staffing, and the breakfast options. We are addressing these issues to improve our service and ensure a more comfortable stay for future guests. Your comments are valuable, and we appreciate your understanding as we work on these improvements. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 3.7 star rating with 1,408 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.