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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for... Curtain was broken, phone was dirty and disgusting. The breakfast was almost non-existent ! They messed up the room reservations and were unable to provide the correct type of rooms.
Business response:
Thank you for your constructive feedback. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you will give us another chance to impress you on your future visit. Sincerely, General Manager
Breakfast not so much, but nice stay Not sure I would call that a continental breakfast. nice place if you are planning to stay for a while or need something cheap.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Older "Motel" Style Hotel This is an extended stay type facility, but it's a former motel that has been updated. Still maintains exterior walkways and exterior door entry to each room. Small kitchen efficiency with a dual cooktop, small microwave and refrigerator. No utensils, no pots, no pans, no plates of any kind. Therefore, there is no way to actually use the kitchenette. Hotel room was clean and the price for a Northern Virginia hotel in the $75/night range is superb. Overall, room was reasonable and not extravagant.
Business response:
Greg, thanks for choosing to stay with us. Although you liked your room and the value we offer, we are sorry that you were not informed about our kitchenware policy at the time of check-in and regret the inconvenience it caused. To ensure cleanliness our brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our staff to communicate this more clearly going forward. It w... read more
Business response:
It was a pleasure having you as our guest at Extended Stay America - Washington, D.C. - Falls Church – Merrifield. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Business response:
Prince, thank you for rating your experience at Extended Stay America - Washington, D.C. - Falls Church – Merrifield. We are happy to see that you enjoyed your time with us. We appreciate your feedback and look forward to your next visit! Sincerely, General Manager
Clean...But for business travelers, maybe not best The room was clean and comfortable. It is an extended stay hotel so I expected to have a kitchenette - which, is helpful when I am in town working for the week. However, there were not dishes or utensils, so I was unable to prepare my food. Like most extended stay hotels, there is not daily room service. Generally, I expect to have one service mid-stay, but I was in town for 5 days and there was not a single service. There is also NOT a work-out room - For some this isn't an... read more
Business response:
April, thanks for being our guest at Extended Stay America - Washington, D.C. - Falls Church – Merrifield. We are happy to note that you had an overall happy stay with us. That being said, I would like to inform you that, we provide housekeeping service to guests staying eight or more nights, respecting their privacy of home-like living. But, this service is available upon request for a minimal fee. Kitchenware for your suite is also kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yo... read more
Nice place to stay for week or 2 Nice place to stay for long trip. it's clean and comfort to stay. staff also good and helpful. Only bad is breakfast, which is not available. Kitchen is small but helpful.
Business response:
Thank you for taking the time to share your experience. I am glad to see that you you had a comfortable stay at our hotel and that our staff provided you with excellent customer service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Close to hoslital The "breakfast" is a joke and the channel selection for tv is awful. If it wasnt close to hospital I would not stay here
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 4.2 star rating with 1,451 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.