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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was great for destinations next day. Bed was comfortable however the refrigerator keep cycling on. No coffee pot in room and no cups to nuke water. Breakfast offered is very minimal., .
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that your stay was not to your expectations. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available at the front desk upon request. Moving forward, I will make sure we are clearly communicating our amenities. Still, I’m glad to read that you enjoyed our convenient location and our reasonable rates. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Ho... read more
This hotel is close to several interstates in Virginia and also close proximity to the DC metro subway system which you can access and take if you choose. The beds were uncomfortable, one staff member at the front desk was not friendly and rude.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our customer service did not meet your expectations. Your comments were reviewed by our staff and management, and we will address the issues you mentioned to make sure your experience is not repeated. Our team appreciated your comments, as it will help us to improve our services and product. We hope that you will give us the opportunity to provide you with a better experienc... read more
Taking care of family in hospital Good customer service. Walking distance to/from Inova Fairfax Hospital.
Door into room was open when I got there and there were no more rooms available. Had to stay in a room that had been open all day, not the best way to end a day of travel. The management was outstanding though and did all they could and then some to remedy the situation.
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that the door to your room was open when you arrived; however, I am glad to hear that our team did everything they could to help remedy the situation. We hope to have the opportunity to provide you with a better stay in the future.
Would stay again Room was very clean and front desk personnel were very warm and helpful. Only issue was lack of sound insulation. I could clearly hear guests in room above me walking around.
Business response:
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the noise issues you experienced. We are sorry for these issues, but are glad to read that you had a positive stay overall and enjoyed our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
The front desk was incredibly helpful in assisting us when we had a smoked alarm that wouldn't stop beeping; bed was comfy and clean.
Business response:
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Great Service The room was adequate and clean. Both the night desk clerk and morning desk clerk were friendly and helpful. No problems checking in or out.
Business response:
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the quality of the accommodations and the services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 4.2 star rating with 1,373 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.