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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was very surprise ask for a NON SMOKER ROOM . It took the visit of 3 rooms before we can get a non smoking . the other one say non smoking but you can smell someone did smoke and try to covert it with spray. . .disappointing .
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We will be taking corrective action ensure a comfortable stay for our guest. Thank you again for your review. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Wash cloth from previous tenant was left, and refrigerator was off.
Budget friendly, close to metro. Hit and miss sometimes rooms are clean and fine and sometimes not so great! But okay for working people just staying for the week to eat, shower and sleep. Close to the Metro to get into the city.
Convenient location, easy check in and check out process.
Business response:
Thank you for taking the time to write a review of your stay. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Budget motel, no frills Close to Fairfax Hospital and Merrifield, inexpensive, unfortunately not the nicest rooms, tub liner was peeling, bathroom smelled of smoke (in an nonsmoking room), bed was comfy overall but pillows very flat. Overall just a motel with a fancy sounding name.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate your comments about our hotel and do apologize for not meeting your expectation. Your comments were reviewed by the staff, and we will take corrective action to make sure your experience is not repeated. The staff and I thank you for your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
The staff was not very welcoming. I expected to be greeted with a smile
Business response:
We appreciate you taking the time to share your experience. I'm glad you had a decent stay, but concerned our staff was not welcoming. Proper customer service and communication will be addressed. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 4.2 star rating with 1,373 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.