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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed that the free breakfast, was a muffin. They even noted what room I was in, I guess to be sure I didn't go back to get seconds. The kitchen didn't have anything in it. There was no cups, plates ect... or even a coffee maker, but there was a fridge and microwave.
It was comfortable , clean amnd has a friendly staff
Business response:
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our comfortable accommodations as well as our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
A little less than expected. Room originally assigned to us had no heat. The bathroom also had not been totally cleaned. We were moved to two other rooms (there were three of us.) and one room was fine while the other had not even been made up...given another room which was fine. The receptionist could not have been nicer or more accomodating. But obviously the housekeeping staff and maintenance staff leave a bit to be desired. We will most likely not return to this Extended Stay - if ever going to another one.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our housekeeping and maintenance staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time if you'... read more
Couldn't find the room The room was okay, basic, so no surprises. But they really need to sort out the room numbers. I, and several other fellow guests, were driving around and around the building trying to find our rooms. There didn't appear to be any system to the numbering, made worse by not being able to see room numbers from the car. I must have climbed in and out of my car at least 6 times. In the end I gave up. I walked backed to reception where the clerk walked me to my room, while watching other people trying to fin... read more
Business response:
I want to thank you for taking the time to post a review of your stay. I sincerely apologize for the difficulties you experienced finding your room. In response to your feedback, I will work with our staff to ensure our room numbers are clearly visible. I appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
My husband and me arrived at the hotel late . It was cold and dark outside and the warm and cozy room make us feel like home. It was a good start but we could not have a good night sleep even we're tired after long day on the road because there had clicking noises from the other side . But in general, our 2 day staying was pleasant .
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the noise issues you experienced. I will be sure to review our quiet hours with our staff. Still, I am glad that we were able to accommodate your needs with a comfortable stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Hotel was clean, relatively up to date and safe. Free grab and go breakfast and wifi was perfect for working on the go. I would use this location again for future business. The room did smell a little musty but nothing enough to make me change my reservation.
Business response:
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our comfortable rooms and convenient amenities. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 4.2 star rating with 1,373 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.