This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldn't find the room The room was okay, basic, so no surprises. But they really need to sort out the room numbers. I, and several other fellow guests, were driving around and around the building trying to find our rooms. There didn't appear to be any system to the numbering, made worse by not being able to see room numbers from the car. I must have climbed in and out of my car at least 6 times. In the end I gave up. I walked backed to reception where the clerk walked me to my room, while watching other people trying to fin... read more
Business response:
I want to thank you for taking the time to post a review of your stay. I sincerely apologize for the difficulties you experienced finding your room. In response to your feedback, I will work with our staff to ensure our room numbers are clearly visible. I appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
My husband and me arrived at the hotel late . It was cold and dark outside and the warm and cozy room make us feel like home. It was a good start but we could not have a good night sleep even we're tired after long day on the road because there had clicking noises from the other side . But in general, our 2 day staying was pleasant .
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the noise issues you experienced. I will be sure to review our quiet hours with our staff. Still, I am glad that we were able to accommodate your needs with a comfortable stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Hotel was clean, relatively up to date and safe. Free grab and go breakfast and wifi was perfect for working on the go. I would use this location again for future business. The room did smell a little musty but nothing enough to make me change my reservation.
Business response:
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our comfortable rooms and convenient amenities. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Location was great for destinations next day. Bed was comfortable however the refrigerator keep cycling on. No coffee pot in room and no cups to nuke water. Breakfast offered is very minimal., .
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that your stay was not to your expectations. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available at the front desk upon request. Moving forward, I will make sure we are clearly communicating our amenities. Still, I’m glad to read that you enjoyed our convenient location and our reasonable rates. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Ho... read more
This hotel is close to several interstates in Virginia and also close proximity to the DC metro subway system which you can access and take if you choose. The beds were uncomfortable, one staff member at the front desk was not friendly and rude.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our customer service did not meet your expectations. Your comments were reviewed by our staff and management, and we will address the issues you mentioned to make sure your experience is not repeated. Our team appreciated your comments, as it will help us to improve our services and product. We hope that you will give us the opportunity to provide you with a better experienc... read more
Taking care of family in hospital Good customer service. Walking distance to/from Inova Fairfax Hospital.
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 4.3 star rating with 1,497 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.