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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Extended Stay America Hotel Washington, D.C. - Gaithersburg - North is located at 205 Professional Dr, Gaithersburg, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall, check in and the property is fine. The thing the most influenced my negative score is the smell in the room. It’s old, moldy, old smoke smell. It really effected my asthma and my stay.
Business response:
Jennifer, thank you for taking the time to share your feedback. We are pleased to know you were overall satisfied with your visit with us. However, we are sorry for the inconvenience you experienced due to the odor issue while here. We have shared your concern with our housekeeping team to make sure no future guest experiences the same. We hope you will return so we can make it up to you. Sincerely, Hotel Management
It was alright, very basic room. Shower water not hot, only one shower curtain so water all over. Faucet didn't work very well and light fixture by bed was loose off the wall, no light.and light by kitchen didn't work. But it was quiet and got a good rest.
Business response:
Annette, thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
The staff were really nice, but at times, really difficult to locate. I tried replacing my towels 3 times on 2 separate days at the front desk only to be greeted by a note saying they’ll be back later. The towels were also not very clean. There were hairs in the towels and stains on a few others.
Business response:
Stephanie, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the linens and take steps to ensure we are more diligent in the future. We encourage you to try u... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 4.3 star rating with 1,186 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.