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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant helpful staff; grungy bathroom Attended a conference, then a promotion party for a former colleague. There were minor broken items in the room, #237, and the tv remote needs (?) batteries. The bathtub had an odd not-clean looking wooden contraption attached to the wall (drop-down bathing seat?) with some kind of stains at the base where tub-top meets the wall. Disturbing, so I didn't use the tub. Really dirty stairways (yes, probably construction-workers tracking in mud; not a deal-breaker). However, somebody kept p... read more
Great location for the price It wasn't the Ritz but staff was very friendly, clean and it was a great location for all that we did. It was also not priced like the Ritz!
Review Luckily, I didn't spend much time in the hotel as I had a busy schedule. The room was okay, the hotel smelled of smoke and the room as well. I kept my window open the whole time and blasted the heat. It was not the best experience but it was affordable and I was in for maybe two hours (minus the time I slept) the whole time I was there.
Exceptional service We traveled over Thanksgiving and were more than pleased with the staff. We had checked in on Wed. evening the 25th, but by mistake went to the ESA in Germantown where we had stayed before. The staff there called to check to see if our reservation was for Gaithersburg and found it was so we went there. The staff at both hotels was very helpful, BUT on Fri. morning my wife realiZed she did not have her wallet. We called the ESA in Gaithersburg and the girl on duty explained she was very busy, but would che... read more
Excellent hotel The location is just perfect. I attended a meeting at the NIH and taking the Metro from Shady Grove is very convenient. The fully equipped kitchen was what I always need when staying on the road. I plan to come back when I come to the states January 2010. I wish this type of hotels will spread all over the country.
Its run down and dirty it was okay for 1 night stay
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry that your accommodations did not meet your expectations and that you experienced any discomfort during your stay. While we are glad your visit served its purpose, we recognize that certain aspects of the property fell short of the quality we aim to provide. Your comments have been shared with our team to help guide ongoing maintenance and service improvements. We sincerely apologize for the inconvenience and hope you might consider returning in the future, giving ... read more
The rooms had bugs and rodents. I had to be moved 3 times with no discount… I have never been to a hotel and felt like this… I really deserve a refund on my room.
Business response:
Dear Guest, We are truly sorry for the experience you had during yourstay. The issues you described are completely unacceptable, and we regret that you had to be moved multiple times without a proper resolution. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. We appreciate your feedback, and we will share this matter with our team appropriately. Thank you for bringing this matter to our attention,... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,094 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.