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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
cigarette holes in carpet, people outside, loud, mold.
Business response:
Dear Eboni, We are sorry to hear about the condition of the room and any disturbances you experienced during your stay. Cleanliness, as well as noise disruptions, are all unacceptable, and we sincerely apologize for the discomfort this may have caused you. Your concerns have been shared with the respective teams to ensure they’re addressed promptly, preventing future occurrences. Thank you for bringing these issues to our attention. We appreciate your patience and hope we’ll have another chance to provide a significantly imp... read more
From the time you stepped into the building there was an odor. Load music being played until well after midnight. The room had dead roaches in drawers and cabinets. Live roaches crawling around. The room was not adequate supplies with towels. The frig however seemed very clean.
Business response:
Dear Shannon, We sincerely apologize for the unpleasant odor upon arrival and the loud music that disrupted your rest. The presence of roaches is unacceptable, and we’ve immediately addressed this with our pest control and housekeeping teams. We also regret the shortage of towels in your room. On a positive note, we’re glad the refrigerator met your expectations. Your feedback helps us improve our standards. We appreciate your stay and look forward to welcoming you back. Sincerely, Hotel Management
A dump This place was very run down. Looked like they got the furniture from Goodwill, it was dirty and looked like it was falling apart!!!
Business response:
Dear Erika, We're truly sorry to hear that your experience did not meet expectations and that the condition of the furniture and overall appearance of the room left a negative impression. This is not the level of quality we aim to provide, and your comments have been shared with our team for review and improvement. Guest comfort is very important to us, and we’re committed to making necessary upgrades. We appreciate your input and hope to welcome you back under improved conditions. Sincerely, Hotel Management
BUYER BEWARE! This place is seriously rundown. - Wood laminate floor - no carpeting. - You have to ask for ALL kitchen appliances, including coffee maker, dishes, cups - EVERYTHING. - Housekeeping is $10 extra per service. - Free WIFI without internet - what is that??? - Not one extra pillow in the entire hotel! - Check out my picture of the included breakfast - coffee runs out within an hour of opening.
Business response:
Dear Peggy, We sincerely apologize for the disappointing experience you had during your stay. We regret that the condition of the property, lack of in-room kitchen items, limited housekeeping services, and Wi-Fi issues fell short of expectations. Your frustration is understandable, especially regarding the lack of extra amenities like pillows and the limited breakfast offerings. Please know your comments have been shared with our operations and guest service teams for immediate review and improvement. We truly value your inp... read more
Seemed like such a hassle to get basic things such as toilet paper. Never stay here again. Leak that made the whole place smell like mildew.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you faced during your stay, particularly with the difficulty in obtaining basic necessities like toilet paper and the unpleasant odor caused by a leak. This is certainly not the standard of service we aim to provide. We are actively addressing maintenance and service concerns to ensure prompt attention to guest needs and a more comfortable environment moving forward. Your feedback is invaluable in helping us improve. We regret your dissatisfaction and hope to better se... read more
Don’t stay too long Room smelled very strange. Shower worked weird. Doors didn’t close, some couldn’t, and there were only 2-3 open outlets available
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. The conditions you described are not typical, and we will address the concerns regarding room odor, shower functionality, and door closures immediately. Our goal is to ensure a comfortable and convenient stay for all our guests, and we will work on improving the available outlets as well. We appreciate your comments and hope to welcome you back for a much better experience in the future. Sincerely, Hotel Management
Trash in the parking lot. You have to request utensils and dishes. No in room coffee. No carpeting/ Cheap old blanket.. Uncomfortable bed. Pillows felt like concrete.
Business response:
Dear Susan, We apologize for any inconvenience you experienced during your stay. Our goal is to provide a comfortable and well-maintained environment, and we regret that we fell short. While we offer kitchen items upon request to ensure cleanliness, we understand how this may have been an inconvenience. Your concerns regarding bedding and overall comfort have been noted for review. We appreciate your input and hope to provide you with a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,028 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.