This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I chose this hotel as a halfway point for our trip. The area where the hotel is located is nice. The hotel room and hallways were extremely dated, dirty ahd smelled bad. The bed was uncomfortable. The grab and go breakfast was coffee and a Nutrigrain bar. We were very disappointed in our stay and do not recommend this hotel to anyone.
Location in the middle of office park. You can’t walk to anything. Hotel corridors are dirty. Lighting poor all over. Nutagrain is not a grab and go breakfast. No decaf coffee. Hallways smelled like marijuana and so did our room. For a non smoking hotel that is poor.
No available. Wasn't notified until I arrived at hotel
This property at 201 Professional Dr. was old musty and had a strong smoke smell. Furniture was old and worn. Carpet stains, burn holes and smelly. Person at front desk was unprofessional. No apparent dress code. We booked for 3 nights, but only stayed 1 night. There is another new property at 205 Professional Dr. right next door. But, online they both appear to have the same address. Be sure to ask for the newer property. Im sure it must be better.
cigarette holes in carpet, people outside, loud, mold.
Business response:
Dear Eboni, We are sorry to hear about the condition of the room and any disturbances you experienced during your stay. Cleanliness, as well as noise disruptions, are all unacceptable, and we sincerely apologize for the discomfort this may have caused you. Your concerns have been shared with the respective teams to ensure they’re addressed promptly, preventing future occurrences. Thank you for bringing these issues to our attention. We appreciate your patience and hope we’ll have another chance to provide a significantly imp... read more
From the time you stepped into the building there was an odor. Load music being played until well after midnight. The room had dead roaches in drawers and cabinets. Live roaches crawling around. The room was not adequate supplies with towels. The frig however seemed very clean.
Business response:
Dear Shannon, We sincerely apologize for the unpleasant odor upon arrival and the loud music that disrupted your rest. The presence of roaches is unacceptable, and we’ve immediately addressed this with our pest control and housekeeping teams. We also regret the shortage of towels in your room. On a positive note, we’re glad the refrigerator met your expectations. Your feedback helps us improve our standards. We appreciate your stay and look forward to welcoming you back. Sincerely, Hotel Management
A dump This place was very run down. Looked like they got the furniture from Goodwill, it was dirty and looked like it was falling apart!!!
Business response:
Dear Erika, We're truly sorry to hear that your experience did not meet expectations and that the condition of the furniture and overall appearance of the room left a negative impression. This is not the level of quality we aim to provide, and your comments have been shared with our team for review and improvement. Guest comfort is very important to us, and we’re committed to making necessary upgrades. We appreciate your input and hope to welcome you back under improved conditions. Sincerely, Hotel Management
BUYER BEWARE! This place is seriously rundown. - Wood laminate floor - no carpeting. - You have to ask for ALL kitchen appliances, including coffee maker, dishes, cups - EVERYTHING. - Housekeeping is $10 extra per service. - Free WIFI without internet - what is that??? - Not one extra pillow in the entire hotel! - Check out my picture of the included breakfast - coffee runs out within an hour of opening.
Business response:
Dear Peggy, We sincerely apologize for the disappointing experience you had during your stay. We regret that the condition of the property, lack of in-room kitchen items, limited housekeeping services, and Wi-Fi issues fell short of expectations. Your frustration is understandable, especially regarding the lack of extra amenities like pillows and the limited breakfast offerings. Please know your comments have been shared with our operations and guest service teams for immediate review and improvement. We truly value your inp... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,094 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.