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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in at midnight , there is not our reservations record, i called Expedia no one answered the phone , we expect Expedia provide emergency phone number in future , we stayed three night, no one cleaned the room ,change towel and
Business response:
Dear MINHONG, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we sincerely apologize for the service and housekeeping issues you experienced. For future reference, please know our housekeeping services are conducted weekly to respect the privacy of our guests staying for more extended periods. However, we are always happy to provide this service at your request for a minimal fee. Your feedback has been shared with our front desk staff to ensure we communicate o... read more
It's an unsafe dump. No breakfast. No english speaking staff. Drunk homeless guy in the stair well drinking a case of Bud.
Business response:
Dear Patrick, Thank you for choosing us and sharing your feedback. We are sorry for not meeting your expectations with the quality and condition of our accommodations. Your observations about not providing breakfast, the housekeeping issues, and any outsiders on the stairs are unacceptable and do not represent the standard we usually maintain. We will address the problems with the respective team to ensure it does not happen again. Our commitment is always to offer better service for our guests, and we look forward to welcom... read more
The whole place was filthy. Found bacon and pancakes ( moldy) in microwave, floors filthy, I wiped up some spots with a towel it was black when I finished. Parking lot dirty, trash pushed into weeds. Unsavory people hanging out in parking lot drinking beer.
Business response:
Dear Teresa, Thank you for your review of our hotel. We aim to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to cleanliness very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels.Sincerely,Hotel Mana... read more
They claim they have breakfast but it's just a coffee and tea with no creamer!
Business response:
Dear Guest, Thank you for being our guest. We regret your disappointment that our grab-and-go breakfast options didn't meet your expectation. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices which assists them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management
Smelled like weed, scratched furniture, stained ceilings, hair in tub, no hot water for the oatmeal breakfast
Business response:
Dear Jean, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,000 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.