This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My car gave trouble during a drive from Florida to Maine and was left today for repairs in Rockville, MD In error, I left my wallet in the car when given a loaner for overnight use. Using PayPal, I ordered a motel room, only to be refused entry tonight because I could not present photo ID. This has led to great hardship. I must now fight with Expedia for a refund.
Business response:
Dear Charles, We understand the difficulties you encountered during your trip. Evidently, this situation has resulted in considerable inconvenience, and we empathize with the hardship it has caused. Also, please know if you made reservations through a third-party prepaid booking site, financial inquiries must be made through them. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
Will never stay at Extended Stay again. Anywhere! Dirty worn out room. Sheets so wrinkled I wasn't sure if they'd been washed. No shower pressure. I made this reservation for my friend and myself. Was SO embarrassed with what I reserved.
Business response:
Dear Guest, We're genuinely sorry to hear about your experience. Your comfort is important to us, and we apologize for any inconvenience. Your feedback regarding the room conditions is valuable, and we will address it internally to improve our services. We appreciate your understanding and hope to have the opportunity to provide a more satisfying experience in the future.Sincerely,Hotel Management
I stayed at 3 different hotels in the area at similar price points all in one week. This was run down, patched holes, smelled. The grab and go breakfast ran out and had no coffee!
Business response:
Dear Lisa, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to ensure that your problems are resolved to your satisfaction. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay mo... read more
Would not recommend
Business response:
Dear Carole, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Older property, unclean
Business response:
Dear Samuel, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are sorry this did not happen when you were with us. We hope to give you a better impression the next time.Sincerely,Hotel Management
Room was dirty, staff rude, all night partying. Major drug activity.
Business response:
Dear Peter, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We assure you that the safety and well-being of our guests is our top priority. To that end, we have police patrols around the property every night, and our front desk associates walk the hallways every hour to ensure safety and security. We have tried to reach you severa... read more
We checked in at midnight , there is not our reservations record, i called Expedia no one answered the phone , we expect Expedia provide emergency phone number in future , we stayed three night, no one cleaned the room ,change towel and
Business response:
Dear MINHONG, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we sincerely apologize for the service and housekeeping issues you experienced. For future reference, please know our housekeeping services are conducted weekly to respect the privacy of our guests staying for more extended periods. However, we are always happy to provide this service at your request for a minimal fee. Your feedback has been shared with our front desk staff to ensure we communicate o... read more
It's an unsafe dump. No breakfast. No english speaking staff. Drunk homeless guy in the stair well drinking a case of Bud.
Business response:
Dear Patrick, Thank you for choosing us and sharing your feedback. We are sorry for not meeting your expectations with the quality and condition of our accommodations. Your observations about not providing breakfast, the housekeeping issues, and any outsiders on the stairs are unacceptable and do not represent the standard we usually maintain. We will address the problems with the respective team to ensure it does not happen again. Our commitment is always to offer better service for our guests, and we look forward to welcom... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,094 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.