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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Seemed like such a hassle to get basic things such as toilet paper. Never stay here again. Leak that made the whole place smell like mildew.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you faced during your stay, particularly with the difficulty in obtaining basic necessities like toilet paper and the unpleasant odor caused by a leak. This is certainly not the standard of service we aim to provide. We are actively addressing maintenance and service concerns to ensure prompt attention to guest needs and a more comfortable environment moving forward. Your feedback is invaluable in helping us improve. We regret your dissatisfaction and hope to better se... read more
Don’t stay too long Room smelled very strange. Shower worked weird. Doors didn’t close, some couldn’t, and there were only 2-3 open outlets available
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. The conditions you described are not typical, and we will address the concerns regarding room odor, shower functionality, and door closures immediately. Our goal is to ensure a comfortable and convenient stay for all our guests, and we will work on improving the available outlets as well. We appreciate your comments and hope to welcome you back for a much better experience in the future. Sincerely, Hotel Management
Trash in the parking lot. You have to request utensils and dishes. No in room coffee. No carpeting/ Cheap old blanket.. Uncomfortable bed. Pillows felt like concrete.
Business response:
Dear Susan, We apologize for any inconvenience you experienced during your stay. Our goal is to provide a comfortable and well-maintained environment, and we regret that we fell short. While we offer kitchen items upon request to ensure cleanliness, we understand how this may have been an inconvenience. Your concerns regarding bedding and overall comfort have been noted for review. We appreciate your input and hope to provide you with a better experience in the future. Sincerely,Hotel Management
This property was so run down that even though I’d already paid for the room we left and got a room at the Hampton Inn and Suites in the same town. This was expensive, but I wasn’t going to sleep in this hotel — I’d be worried about bedbugs all night.
Business response:
Dear Susan, We sincerely apologize for the issues you experienced during your stay. We take cleanliness and comfort very seriously and are disappointed that we did not meet your expectations. Your comments will be shared with our team to address the concerns raised. We appreciate your feedback and hope that you will consider giving us another chance to provide a more enjoyable experience in the future. Sincerely,Hotel Management
Never again Very old and dirty conditions and felt like I was part of a rehab center.
Business response:
Dear Keith, Thank you for your feedback. We sincerely apologize that your stay did not meet your expectations. Our goal is to provide clean and comfortable accommodations for all guests, and we're sorry to hear that the condition of the room was not up to standard. Please know that we are actively working to address any maintenance and cleanliness issues. We appreciate your comments and hope to have the opportunity to provide you with a much-improved experience on your next visit. We welcome you back anytime!Sincerely,Hotel ... read more
Tye property needs an upgrade and so are the furnitures. It smells bad and there are 2 different properties. Good forcone night. Also toilet paper is given out when you ask fir it as well as towels. Breakfast is grab and go. Close to walking and lots of food places.
Business response:
Dear Veron, Thank you for your feedback. We apologize for any inconvenience caused by the condition of our property and furnishings. We continuously work to improve our facilities and amenities to serve our guests better. Your comments regarding the smell have been noted, and we are taking steps to address this issue. We appreciate your positive remarks about our convenient location and nearby dining options. Should you choose to stay with us again, we hope to provide you with an improved experience.Sincerely,Hotel Managemen... read more
Front desk staff would not allow checkout 24 hours early after an emergency necessitated our early departure.
Business response:
Dear Jeffrey, We sincerely apologize for the inconvenience you experienced due to our policy on early checkouts. We understand that emergencies arise, and we regret that we could not accommodate your request. Your feedback is important to us, and we will review our policies to better assist guests in similar situations in the future. We hope you will consider staying with us again under more favorable circumstances.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,094 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.