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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never go here!!! Worst service ever. They have bed bugs and we left and they would not refund my money
Business response:
Dear Stephen, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
It was extremely unsafe. My girlfriend and i were approached by a person who seemed very unwell. He was screaming and shouting at the hotel clerk while we were trying to check in. Then he started telling us that " this place is dangerous" i was more concerned of him. We decided to check in and i asked to be on a floor far away from him. When we got to our room, we noticed that the room wasn't cleaned from the previous guest. It was a non smoking room. Yet smelled like smoke. We immediately lefted. Then i asked for a refund. ... read more
Business response:
Dear Wesley, We sincerely apologize for the distressing experience you encountered during your recent stay. Your safety and comfort are our utmost priorities, and it's deeply concerning to read about the encounter you had upon arrival. We understand your decision to seek alternative accommodation, given the circumstances. Regarding the cleanliness issue in the room, we regret any inconvenience caused and will share these matters with our housekeeping team to ensure they are rectified appropriately. Please accept our apologie... read more
Don’t EVER go here. When we walked in the room it smelled like someone had slept in their clothes for an entire week. It reeked! The towels had black spots on them and the “grab and go” breakfast that was supposed to start at 6:30 am was absolutely nothing but warm coffee. It was a horrible place and we had rented 3 rooms! The other two rooms we just as unacceptable, as the tub was dirty and there was a sticky substance on the counters in the kitchenette. Seems it’s more of a shelter than a hotel
Business response:
Dear Tammy, We deeply apologize for the unacceptable experience you encountered during your stay. Your feedback is disheartening, and we are truly sorry for the cleanliness issues and the breakfast experience. This does not reflect the standard of service we aim to provide. Please know that we take your concerns seriously and will share them immediately to prevent any recurrence. We value your patronage and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Never Again Heavy smell of marijuana and cigarette smoke. Lots of people milling outside and in the halls. Two pitbulls in the room across the hall.
Business response:
Dear Guest, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
My car gave trouble during a drive from Florida to Maine and was left today for repairs in Rockville, MD In error, I left my wallet in the car when given a loaner for overnight use. Using PayPal, I ordered a motel room, only to be refused entry tonight because I could not present photo ID. This has led to great hardship. I must now fight with Expedia for a refund.
Business response:
Dear Charles, We understand the difficulties you encountered during your trip. Evidently, this situation has resulted in considerable inconvenience, and we empathize with the hardship it has caused. Also, please know if you made reservations through a third-party prepaid booking site, financial inquiries must be made through them. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
Will never stay at Extended Stay again. Anywhere! Dirty worn out room. Sheets so wrinkled I wasn't sure if they'd been washed. No shower pressure. I made this reservation for my friend and myself. Was SO embarrassed with what I reserved.
Business response:
Dear Guest, We're genuinely sorry to hear about your experience. Your comfort is important to us, and we apologize for any inconvenience. Your feedback regarding the room conditions is valuable, and we will address it internally to improve our services. We appreciate your understanding and hope to have the opportunity to provide a more satisfying experience in the future.Sincerely,Hotel Management
I stayed at 3 different hotels in the area at similar price points all in one week. This was run down, patched holes, smelled. The grab and go breakfast ran out and had no coffee!
Business response:
Dear Lisa, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to ensure that your problems are resolved to your satisfaction. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay mo... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.