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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Robert, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
OK for one night The hotel staff were very nice. The room was clean. But the facilities overall are below par for the rate charged. The hall carpeting was dirty. Bed was marginally comfortable. No shower curtain and hand-held shower mount broken so I had to hold the shower head while bathing. Refrigerator was incredibly loud and kept me up. No dishes in the kitchenette and when I asked, they had none. Apparently they have a few sets that are first come first serve. So the kitchenette did me no good. I have stayed at other l... read more
Business response:
On behalf of my team, please accept our apology for the service issues you encountered during your stay. We work hard to provide a clean and comfortable environment, so we are sorry for the inconveniences caused. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. I will share your concerns with the respective teams and my management in an effort to improve our service and facilities going forward. Thank you for your candid feedback. I hope you will return so we can make... read more
Disappointing Left wallet in room with $600 + cash, call a couple hours later when discovered I had left it. Maid said she found nothing 100% sure it was left there. Very upset and hurt that it was not turned in. Do not choice to ever stay there again with dishonest personel.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Don't ever stay here! I was in town for my mother's funeral and booked here because other family members were staying here. BIG MISTAKE. It was bad from the get go. Apparently there are 2 Extended Stay hotels at the same location - we went into the first lobby and were directed to the second building, which was a pit, and that's putting it mildly. Oh, and as we walked in, a police officer was exiting to go deal with some undesirables on the property. I commented to the front desk about the police and she nonchalantly replied... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us improve the experience for future guests. We hope you wi... read more
Dirty I always check the beds when I first walk into a hotel room. I checked the bed and the blacker was filthy! There was make up and other stains on the blanket, and the sheets had food crumbs. The shower head was rusty and molded and the refrigerator was leaking. My experience was horrible. We left!
Business response:
Tasha, please accept our sincere apologies for the service issues you experienced and for our lack of responsiveness. Your comments have been taken seriously, and changes will be made to ensure a better experience in the future. We regret the inconvenience it caused. We will be pleased if you give us another opportunity in the future to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Stinkhole This place stunk, remnants of m&ms in drawer, no toilet paper in bathroom, had to go to front desk, bed was not comfortable at all , I wouldn't pay more than $49.00 to stay here.
Business response:
James, thank you for choosing to stay at our hotel and for your feedback. We are disappointed to read about the numerous issues you encountered during your visit, and I appreciate you bringing them to my attention. All feedback is taken seriously, and the appropriate departments are being notified. Please accept our apologies for failing to deliver a nice stay you deserved. We hope you will stay with us again for a much improved experience should your travels bring you this way. Sincerely, General Manager
So sad The hotel looks nice since we got it there are people whose smoked weed in the smell it was horrible
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We are sorry to hear that you had a bad experience with smoking guests. The matter will be thoroughly investigated. Our goal is to ensure you are provided with a clean, safe and comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously.
Worst hotel stay ever! Address on the Expedia site is misleading as there are two exact hotels built one behind the other. Entered the first one only to find out I was booked at the other one. Got back in my car and went to the other hotel. Upon entering the hotel, no one at the front desk. Had to go looking for front desk clerk. Finally knocked on a door marked employees and was told she would be out in a few minutes. Not what I wanted to hear after working an 18 hour day and was too tired to drive home. The room decor look... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
You Get What You Pay For I admit it. I went cheap. Still, the last time I felt so uncomfortable in a hotel that I did not even fully change for bed was at a dive hotel near a train station in Paris. At this hotel, the room on the first floor was noisy (backed to hallway on one side and the front walk on the other, and the other hotel guests were up most of the night. The toilet (very visibly) had not been cleaned or even fully flushed since the last guest used it. Ugh. The bed smelled of old Chinese food. The pillows were lu... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,000 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.