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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower did not work at all in the morning. Was unable to use it. They did not offer another room.
Business response:
We sincerely apologize for the maintenance issue you encountered in your room and that our associates didn’t resolve it to your satisfaction. We have shared your feedback with our entire team to prevent anything like this from happening again. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Horrible Experience. After waiting a long time to be assisted. The room that was issued to me had not been cleaned yet. I had to return to the front desk and reqest a new room. The new room had several light bulbs that did not work. The picture on the tv was grainy. Bad experience overall.
Business response:
Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. We encourage you to try us again in the near future as I am confident you will enjoy a better stay. Sincerely, General Manager
No review Had no cooking utensils for both nites had actual go out for breakfast lunch and dinner unacceptable...will never stay here again
Business response:
We sincerely apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We deeply regret the inconvenience caused, and please give us the chance to make it up to you. Sincerely, General Manager
Business response:
Robert, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
OK for one night The hotel staff were very nice. The room was clean. But the facilities overall are below par for the rate charged. The hall carpeting was dirty. Bed was marginally comfortable. No shower curtain and hand-held shower mount broken so I had to hold the shower head while bathing. Refrigerator was incredibly loud and kept me up. No dishes in the kitchenette and when I asked, they had none. Apparently they have a few sets that are first come first serve. So the kitchenette did me no good. I have stayed at other l... read more
Business response:
On behalf of my team, please accept our apology for the service issues you encountered during your stay. We work hard to provide a clean and comfortable environment, so we are sorry for the inconveniences caused. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. I will share your concerns with the respective teams and my management in an effort to improve our service and facilities going forward. Thank you for your candid feedback. I hope you will return so we can make... read more
Disappointing Left wallet in room with $600 + cash, call a couple hours later when discovered I had left it. Maid said she found nothing 100% sure it was left there. Very upset and hurt that it was not turned in. Do not choice to ever stay there again with dishonest personel.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Don't ever stay here! I was in town for my mother's funeral and booked here because other family members were staying here. BIG MISTAKE. It was bad from the get go. Apparently there are 2 Extended Stay hotels at the same location - we went into the first lobby and were directed to the second building, which was a pit, and that's putting it mildly. Oh, and as we walked in, a police officer was exiting to go deal with some undesirables on the property. I commented to the front desk about the police and she nonchalantly replied... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us improve the experience for future guests. We hope you wi... read more
Dirty I always check the beds when I first walk into a hotel room. I checked the bed and the blacker was filthy! There was make up and other stains on the blanket, and the sheets had food crumbs. The shower head was rusty and molded and the refrigerator was leaking. My experience was horrible. We left!
Business response:
Tasha, please accept our sincere apologies for the service issues you experienced and for our lack of responsiveness. Your comments have been taken seriously, and changes will be made to ensure a better experience in the future. We regret the inconvenience it caused. We will be pleased if you give us another opportunity in the future to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Stinkhole This place stunk, remnants of m&ms in drawer, no toilet paper in bathroom, had to go to front desk, bed was not comfortable at all , I wouldn't pay more than $49.00 to stay here.
Business response:
James, thank you for choosing to stay at our hotel and for your feedback. We are disappointed to read about the numerous issues you encountered during your visit, and I appreciate you bringing them to my attention. All feedback is taken seriously, and the appropriate departments are being notified. Please accept our apologies for failing to deliver a nice stay you deserved. We hope you will stay with us again for a much improved experience should your travels bring you this way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.