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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great service
Business response:
Dear William, Thank you for your feedback. We’re thrilled to hear that you enjoyed the service during your stay, as our team is dedicated to making every guest feel welcome and comfortable. Providing a positive experience is our priority, and it’s wonderful to know we met your expectations. We’ll be sure to share your kind words with our staff, who take great pride in their work. We look forward to welcoming you back to Extended Stay America for another enjoyable stay!Sincerely,Hotel Management
Room was no cleaned also there were roaches in the room!
Business response:
Dear Claudia, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, including the presence of roaches. This is unacceptable and not reflective of our standards. We take such matters seriously and will address this with our housekeeping and maintenance teams to ensure it is resolved promptly. Your experience is important to us, and we hope you will consider staying with us again in the future for a much-improved experience. Sincerely,Hotel Management
Bad experience My first room was dirty with medium-sized roach crawling up the wall. Moved to a second room and a couple of bugs and small roach was there again! Sheets had stains on it. Only good thing was bed was comfortable enough. But mine was pretty sunken down on one side. Had a deep dip on one side (left) on bottom half of bed but top half was level! Just was not a good experience. A young male front desk staff was dry and did not make small talk at all. Did not even apologize once I had to change rooms the first time... read more
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, including the cleanliness concerns and the service at the front desk. This is not the standard we strive for, and we appreciate you bringing these matters to our attention. We are committed to improving our guest experience, and your comments will help us make the necessary changes. We hope you will consider giving us another chance in the future. Sincerely,Hotel Management
I booked 2 rooms, both with king beds, but given 2 rooms with double bed. The room smells.
Business response:
Dear Marie, Thank you for your feedback. We sincerely apologize for the mix-up with your room reservations and for the unpleasant smell you encountered. This is not the experience we want for our guests, and we understand how frustrating this must have been. Your concerns will be addressed with our team to ensure better communication and cleanliness in the future. We appreciate your input and hope you’ll consider staying with us again for an improved experience. Sincerely,Hotel Management
The service was good but not very friendly. A smile can go along way in enjoying the day. The breakfast was not anything but a muffin and oatmeal and a breakfast bar. Coffee ran out and was not usually refilled. They need a trash can near front door and that would help in keeping car lot clean.
If they don't have rooms, don't sell them.
Business response:
Dear Cesar, Thank you for your feedback. We apologize for the inconvenience caused by the availability issue during your stay. We understand how frustrating this can be, and we are taking steps to ensure better communication and availability of rooms moving forward. Your comments are important to us, and we are committed to improving our processes. We hope to have the chance to provide you with a smoother experience on your next visit. Sincerely,Hotel Management
If they don't have rooms, don't sell reservations.
Business response:
Dear Cesar, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your reservation. It is certainly not our intention to overbook or cause any frustration. Your comments are valuable to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to provide you with a seamless experience on your next visit.Sincerely,Hotel Management
ServiceBad
Business response:
Dear Kathy, Thank you for your feedback. We apologize for your experience with our service. We strive to provide excellent guest experiences, and it seems we fell short during your stay. Your comments will be shared with our team to ensure we improve in these areas moving forward. We truly value your input and hope to have another opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.