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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checking in at 9 pm was a headache. No one was at the desk and it took me more than 20 mins to get somebody to check me in. There was food from the previous guest left in the microwave. Day time staff was nice and helpful.
Business response:
Dear Conrad, we apologize for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this has caused. Also, we are sorry our housekeeping staff overlooked some areas in your room. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We will share your feedback with the team to ensure we can take corrective measures to avoid any future occurrences. We hope to welcome you soon to provide you with the... read more
Great
Business response:
Dear OSCAR, thank you for the wonderful review of Extended Stay America. We are thrilled to read about how much you enjoyed your stay. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. We look forward to hosting you again. Sincerely, Hotel Management
Extended Stay Review Was OK. Facility showed it's age. Bed very comfortable. Couch worn and uncomfortable. Staff very nice and helpful.
Business response:
Dear Guest, thank you for choosing our hotel for your stay. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Fair value for price.
This is very much like any Stay America Suite. There were some good things and some not so good things. The area was nice and quiet and great for my two dogs. They have a great space for dog relief including accessible trash cans that were cleaned often. The hotel is very well maintained outside and in the halls and lobby. However, the room left much to be desired. The carpet had huge stains and so did the closet curtain. The couch had a huge rip in the arm and the smell was bad!
Business response:
Jennifer, thank you for your review. We were pleased to read that you enjoyed your overall stay at our hotel. However, we are sorry you had some service issues in your room. We have shared your comments with the appropriate individuals, and we appreciate your patience. We hope you will consider us whenever you return to the area. Sincerely, Hotel Management
Very old and dirty. Lots of weird people around. Breakfast was not available even it was listed
Business response:
Dear Guest, thank you for reviewing our hotel. We appreciate you pointing out specific items where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.