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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean rooms, staff was great and helpful.
Business response:
Dear Kenrick, Thank you for sharing your experience with fellow travelers. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their outstanding work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way.Sincerely,Hotel Management
Hubo corto mientras estábamos en la habitación
Another great stay at this location. The staff were excellent once again. Housekeeping was responsive, fresh linens were plentiful. The room was well maintained.
Business response:
Dear Kenrick, Thank you for choosing to stay with Extended Stay America. There is no greater compliment than to have a return guest who chooses us over our competitors due to their previous experience. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we're glad we could make that happen for you. We are delighted you have made us your "home away from home" and look forward to welcoming you back soon.Sincerely,Hotel Management
it's a good
Room had odd smell to it. It smelled like the person before smoked weed in the room and then when they left, the housekeeping staff tried to cover it up with cleaning chemicals. The whole hotel did have a weird odor to it. Other than the smell, room was clean and staff were nice.
Business response:
Dear Jillian, we are glad to read you loved the cleanliness and our customer service. We assure you that we have shared your concern with our housekeeping staff to ensure such incidents do not deter the comfortable stay of our future guests. We hope to see you again at Extended Stay America as your preferred hotel.Sincerely,Hotel Management
Checking in at 9 pm was a headache. No one was at the desk and it took me more than 20 mins to get somebody to check me in. There was food from the previous guest left in the microwave. Day time staff was nice and helpful.
Business response:
Dear Conrad, we apologize for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this has caused. Also, we are sorry our housekeeping staff overlooked some areas in your room. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We will share your feedback with the team to ensure we can take corrective measures to avoid any future occurrences. We hope to welcome you soon to provide you with the... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 4.3 star rating with 775 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.