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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NA
Excellent Staff!
Business response:
Dear Vernon, Thank you for your kind words and for recognizing our staff’s dedication to providing excellent service. We are thrilled to hear that our team made a positive impact on your stay at Extended Stay America. It is always our goal to ensure every guest feels welcomed and well cared for. Your appreciation motivates us to continue delivering the best experience possible. We truly value your feedback and look forward to welcoming you back for another outstanding stay soon. Sincerely, Hotel Management
When we checked in the clerk was stumped as he couldn't find us as having preregistered and prepaid for our rooms. Only when we were able to produce a copy of the reservation di he check us in. When we went up to our room we could clearly smell cigarette smoke in the second floor hallway. Our room was dreary and when we pulled out the sofa bed it had no sheets, blankets or pillows. We found out later that you have to go back to the front desk and request those items and you had to pick them up at the front desk. The tub in t... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. We understand the frustration you experienced with the check-in process, cleanliness of the room, and lack of necessary amenities. Please know that we take your concerns seriously, and we are addressing these matters with our housekeeping and front desk teams to ensure they are resolved promptly. Your experience does not reflect the high standards we strive to maintain, and we truly appreciate you bringing these matters to our attention. We h... read more
I loved staying here, I will come back to stay here next time
Good
Business response:
Dear Guest, Thank you for taking the time to leave a review. We're glad to hear that your experience was good. Your feedback is important to us as we strive to enhance the comfort and satisfaction of all our guests. We hope to welcome you back for an even better stay at Extended Stay America in the future. Sincerely, Hotel Management
The property was very run down. Staff took 30 minutes for check ins. Room was not clean. Just overall bad experience
Business response:
Dear Guest, We deeply regret that your stay did not meet your expectations. Cleanliness and timely service are very important to us, and we sincerely apologize for the delays during check-in and the condition of the room. Your experience does not reflect the standards we strive to maintain. We are addressing your concerns with our team to ensure we improve in these areas. We value your feedback and hope you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
条件一般
Business response:
Dear Guest, We appreciate your honest comments regarding the average conditions you experienced. Our team continually strives to improve and provide a more comfortable and enjoyable stay for all our guests. Your input is valuable as we work on enhancing our accommodations and services. Please know that we are committed to addressing areas of concern to better meet your expectations in the future. We hope you’ll consider staying with us again to see our ongoing improvements.Sincerely,Hotel Management
Bed Bugs Room had bed bugs. Front desk switched the room, but I was totally not sleeping in the bed.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Bed bugs are a serious concern, and we take such reports very seriously. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. We appreciate you bringing these issues to our attention. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where nec... read more
Bed BUGS The hotel had bed bugs. The general manager was rude.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Bed bugs are a serious concern, and we take such reports very seriously. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. We appreciate you bringing these issues to our attention. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where nec... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.