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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had odd smell to it. It smelled like the person before smoked weed in the room and then when they left, the housekeeping staff tried to cover it up with cleaning chemicals. The whole hotel did have a weird odor to it. Other than the smell, room was clean and staff were nice.
Business response:
Dear Jillian, we are glad to read you loved the cleanliness and our customer service. We assure you that we have shared your concern with our housekeeping staff to ensure such incidents do not deter the comfortable stay of our future guests. We hope to see you again at Extended Stay America as your preferred hotel.Sincerely,Hotel Management
Checking in at 9 pm was a headache. No one was at the desk and it took me more than 20 mins to get somebody to check me in. There was food from the previous guest left in the microwave. Day time staff was nice and helpful.
Business response:
Dear Conrad, we apologize for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this has caused. Also, we are sorry our housekeeping staff overlooked some areas in your room. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We will share your feedback with the team to ensure we can take corrective measures to avoid any future occurrences. We hope to welcome you soon to provide you with the... read more
Very old and dirty. Lots of weird people around. Breakfast was not available even it was listed
Business response:
Dear Guest, thank you for reviewing our hotel. We appreciate you pointing out specific items where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Great
Business response:
Dear OSCAR, thank you for the wonderful review of Extended Stay America. We are thrilled to read about how much you enjoyed your stay. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. We look forward to hosting you again. Sincerely, Hotel Management
Extended Stay Review Was OK. Facility showed it's age. Bed very comfortable. Couch worn and uncomfortable. Staff very nice and helpful.
Business response:
Dear Guest, thank you for choosing our hotel for your stay. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 4.4 star rating with 808 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.