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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place
Business response:
Dear Henryko, Thank you for your feedback! We're glad to hear you found our property to be a nice place. We strive to provide a comfortable and welcoming environment for all our guests. If there is anything specific you feel we can improve upon during your next stay, please don’t hesitate to let us know. We look forward to having you back to Extended Stay America with us for another enjoyable experience. Sincerely,Hotel Management
The location is great. Stores, dining, hwy is close by. Lots of parking. The first room had lots of cockroaches, broken range and old carpet. second room was better (with only 2 brown friends in 7 days), although the plugs on the kitchen never worked, maintenance never showed up in all 7 days of our stay. The biggest thing that impacted our experience is a dog pee on the stair ways...as well as right outside the entry door.. it was so bad, one could hardly walk by .. despite reporting, wasn't cleaned.
Business response:
Dear Ala, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Had confirmed reservations but upon my arrival after a long fly, I was informed that no rooms were available. No assistance with finding other options.
Business response:
Dear Larry, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced upon arrival, especially after a long flight. We understand how frustrating it must have been to find that your reserved room was unavailable, and we regret not providing better assistance in finding alternative options. Your experience does not meet our standards, and we are working to ensure this does not happen in the future. We hope to have the opportunity to welcome you back for a smoother stay.Sincerely,Hotel Managemen... read more
Good place
They have cockroaches Breakfast options were coffee and a muffin. Would not stay here again.
Business response:
Dear Darline, Thank you for your feedback. We’re truly sorry to hear about the issues you experienced with pests and limited breakfast options. This is not reflective of our standards, and we are actively addressing these concerns with our pest control and food service teams to ensure a more comfortable and enjoyable stay for all our guests. We appreciate your input as it helps us improve, and we hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.