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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady at check-in was super friendly. She revealed we shared the same last name. Room had dust on the bedside table, paint peeling in the bathroom. We were disappointed with the area as well. We also thought there would have been more to the breakfast. It was granola bars and plastic wrapped muffins.
Business response:
Thank you for choosing Extended Stay America for your stay. We are pleased to know you liked our courteous staff and had a pleasant time while here. That said, we are sorry for not meeting all of your expectations. Your feedback is appreciated and we have taken note of it. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Got some sleep There was a party next door. But they didn’t bother me.
Not as happy with this stay as other times We've stayed at this location a few other times. Rooms during those stays were very good or excellent. The room we were in this time was very run down and not as clean as we were used to. It was also smaller than previous rooms that had same description and cost.
Business response:
Dianne, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Like all other places on our trip, they were short staffed, but the staff they had was nice. The room smelled like stale cigarettes, but was otherwise OK.
Business response:
Teresa, it was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and liked our service. However, we are sorry for the cleanliness issues you experienced during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
It was a decent place to stay for the price
Business response:
Thank you for choosing Extended Stay America for your recent stay. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in future and hope that you will revisit soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 4.4 star rating with 808 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.