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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay here at least 3 times a year and am happy to return every time
Business response:
Eliud, thank you for always choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay once more and that we met all your expectations. It is always a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The room was cold, the blanket thin and the pillow very hard basic. But it is a budget hotel so for the price it was perfectly fine.
Business response:
Thank you for the review of your stay. It is our goal to deliver exceptional value at a fair price, and we like hearing that we have accomplished just that. However, we are sorry there were few issues with the bedding and the room, which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
The bed and pillows were comfortable. The only problem was the floors: they were sandy and gritty, as if they had not been vacuumed. Also, there was debris in the bathtub, and the bathtub drain was closed and there was standing water in the drain. Everything else seemed to be clean.
Business response:
Thank you for the review. We are glad you had a wonderful time at Extended Stay America. Your concerns regarding the cleanliness issue have been shared with the housekeeping team to ensure a better experience going forward. Thank you once again, and we hope to welcome you back soon for another pleasant stay. Sincerely, Hotel Management
Clean, convenient and easy to find. All-in-all, first rate.
Business response:
Thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Not great but not horrible Our stay was alright! We had a queen bed room with a kitchen. The kitchen was a nice touch and nice to have, but we were not staying long enough to utilize everything in the kitchen. You had to ask the front desk for the kitchen amenities which wasn't conveniently already in the room. It said on the paper that these things would be delivered to the room but my boyfriend had to walk down to the desk and brought back a heavy tuber ware full of pots pans utensils etc. Everything was clean which was ni... read more
Business response:
Thank you for your review. We are glad you had an overall satisfactory stay, liked your spacious suite and kitchen amenities. However, we are sorry for the issues in your suite and that sorry your stay was not to your expectations. We are working with the appropriate teams so that they are more diligent going forward. We do appreciate your observations and concerns, and we have taken note of both. We hope to see you again soon o your next trip this way. Sincerely, Hotel Management
Great
Business response:
Karl, thank you for sharing your experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 4.3 star rating with 775 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.