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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed Bugs Room had bed bugs. Front desk switched the room, but I was totally not sleeping in the bed.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Bed bugs are a serious concern, and we take such reports very seriously. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. We appreciate you bringing these issues to our attention. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where nec... read more
Bed BUGS The hotel had bed bugs. The general manager was rude.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Bed bugs are a serious concern, and we take such reports very seriously. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. We appreciate you bringing these issues to our attention. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where nec... read more
Should be gutted and redone There was hair in the towels and the bed, Stains on the furniture and greasy hand prints on the Tv It smelled of smoke and generally dirty
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our rooms were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Staff was nice but the room smelled like vinegar and we saw a roach. Also the toilet tissue holder was broken. The second night there were people cussing and fighting in another room. It also sounded like someone was breaking things.
Business response:
Dear Brenda, We deeply apologize for the issues you experienced with the room, including the odor, the presence of a roach, and the broken toilet tissue holder. Additionally, we regret the disturbance from other guests. We take your concerns seriously and are addressing these matters to ensure a better experience in the future. We appreciate your feedback and hope to welcome you back for an improved stay.Sincerely,Hotel Management
No other option. Last resort type of option. Says it’s non-smoking but the second you open your door you get hit with cigarette smell, I bought a can of febreze to mask the smell and a whole can couldn’t do much. Super dark and dingy, I’m sure the towels are washed but still very stained. “Complimentary breakfast” means a hostess muffin and coffee, don’t expect much. But like they say you get what you pay for. So it’s expected. Book if you have no other option.
Business response:
Dear Guest, We regret that your stay did not meet expectations and apologize for any smoke odor and concerns about the towels. While we are a non-smoking property, we will address this issue to ensure a fresher environment for all guests. Our complimentary breakfast includes light options, and we appreciate your input as we look for ways to improve. Your feedback helps us enhance our services. We hope to provide a better experience next time. We look forward to welcoming you back!Sincerely,Hotel Management
Unite was nice and spacious but roaches everywhere and he staff was a bit rude
Business response:
Dear Christopher, We sincerely apologize for the issues you encountered with cleanliness and the behavior of our staff. Your comments are important to us, and we will address these concerns with the team to ensure a better experience in the future. We strive to provide excellent service, and we hope to have the opportunity to welcome you back for a more pleasant stay. Sincerely,Hotel Management
The unit was big but a bit dirty and a roach problem. I killed at least 5 per day for 4 days straight. Couldn’t sleep because I thought there might be bed bugs.
Business response:
Dear Christopher, We apologize for the issues you encountered during your stay. Cleanliness and guest comfort are a top priority, and we take your concerns seriously. We will address the roach problem and review our housekeeping procedures to ensure a more pleasant experience for future guests. We also appreciate your comments regarding sleep quality and will investigate further. We hope to have the opportunity to welcome you back for a much-improved stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.