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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smells like an ashtray Hotel desk tried to double charge me for the room. Check in took more than 20 minutes even though I was the only client at the desk. Room smelled cigarettes
Business response:
Irineu, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Dirty and musty I was here this past weekend. Really nasty smelly hotel. The elevator walls where grimy and our room smelled really bad! It reeked of cigarette and it was musty. Don't be fooled by the breakfast the website says is available. Breakfast is a stand in the lobby that consists of packaged muffins, granola bar and coffee. They did not even offer water! There was absolutely no dispenser for cold water! Horrid place.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Kari, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
酒店位置不错，安静，交通方便。但是酒店设备比较陈旧了，东西也不齐全。房间没有咖啡机，没有吹风机，床也很小。服务员态度还不错。
Business response:
Thank you for choosing us for your visit. Although you liked our location, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and coffee maker are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thank you so much for staying with us and we look forward to your next visit. Sincerely, Hotel Management
Nice staff, but some cleanliness issues Had difficulty with check in as they had no info when we arrived. Noticed trash that cluttered that parking lot as tenants would dump the trash wherever they wanted. Also Dog excrement grassy areas and in parking lot. This reflected more on the guests than on the management, but I did not see any attempt to clean up either problem.
Business response:
Thank you very much for staying with us. We take the cleanliness of our hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
I wish the facility would put hand rails in more bathrooms. My mother who is 91 had a hard time as we couldn't get an accessible room the first night. Otherwise our stay was good.
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We value your feedback as it will help us improve our facilities moving forward. We appreciate your review and hope to have you and your mother as our guest again. Sincerely, Hotel Management
It is predictably fine. The hotel staff is pleasant and helpful, otherwise non-intrusive. Appreciate the usually fast and stable internet with the option to upgrade internet speeds. Pretty convenient to local shopping and the highway, but out of the way of heavy traffic.
Business response:
Richard, thank you for being our guest. We are happy to know you had a pleasant stay and that you liked our location. We appreciate you recognizing the efforts of our staff and look forward to your next visit. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.