This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very dirty. Bad order.
Business response:
Dear Adjakommah, Thank you for being our guest and for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area.Sincerely,Hotel Management
Not recommended. It was horrible when we get to the room it smells awful🙄 the bathroom is dirty the couch smells cigarettes🙄 this is the first time we stay in this kind of hotel never again
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. Cleanliness and comfort are top priorities for us, and we regret that we did not meet those standards during your visit. Your concerns regarding the room's condition and odor have been noted, and we are taking immediate steps to address these issues. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
The location is great. Stores, dining, hwy is close by. Lots of parking. The first room had lots of cockroaches, broken range and old carpet. second room was better (with only 2 brown friends in 7 days), although the plugs on the kitchen never worked, maintenance never showed up in all 7 days of our stay. The biggest thing that impacted our experience is a dog pee on the stair ways...as well as right outside the entry door.. it was so bad, one could hardly walk by .. despite reporting, wasn't cleaned.
Business response:
Dear Ala, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Had confirmed reservations but upon my arrival after a long fly, I was informed that no rooms were available. No assistance with finding other options.
Business response:
Dear Larry, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced upon arrival, especially after a long flight. We understand how frustrating it must have been to find that your reserved room was unavailable, and we regret not providing better assistance in finding alternative options. Your experience does not meet our standards, and we are working to ensure this does not happen in the future. We hope to have the opportunity to welcome you back for a smoother stay.Sincerely,Hotel Managemen... read more
They have cockroaches Breakfast options were coffee and a muffin. Would not stay here again.
Business response:
Dear Darline, Thank you for your feedback. We’re truly sorry to hear about the issues you experienced with pests and limited breakfast options. This is not reflective of our standards, and we are actively addressing these concerns with our pest control and food service teams to ensure a more comfortable and enjoyable stay for all our guests. We appreciate your input as it helps us improve, and we hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.