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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad experience, no clean, carpet is very sticky, bugs and cockroaches roaming around, ant are a lot, kitchen have no utensils, and important there is no break fast,
Business response:
Dear Neelima, Thank you for your feedback. We sincerely apologize for the issues you faced during your stay. Cleanliness and comfort are our top priorities, and it’s unacceptable that you encountered sticky carpets, bugs, and a lack of kitchen utensils. We also regret that our breakfast offerings did not meet your expectations. Your concerns will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We appreciate you bringing this to our attention and hope to welcome you back for a better ... read more
I'm sorry to say I was disappointed. the facility was extremely dirty a very harsh odor on every level in the corridors. The rooms are worn out I believe it's not due to the cleaning staff It looks like it would be overwhelming to keep up the cleanliness in this facility. The rooms are very dark..dark wall colors appliances and furniture that's worn out. an elevator that does not work and as for breakfast it's almost non-existent coffee and a muffin that's packaged. I understand the price reflects with what you get but I end... read more
Business response:
Dear Andreas, Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay. The cleanliness issues, harsh odors, and worn-out furnishings you mentioned are certainly not up to our standards, and we regret that these impacted your time with us. We understand your concerns and will be reviewing them closely with our team to make necessary improvements. We also apologize for the limited breakfast options and the malfunctioning elevator. We appreciate your understanding an... read more
Poorly managed
Business response:
Dear Mitchell, Thank you for your feedback. We sincerely apologize for your experience and regret that our management did not meet your expectations. Your comments are important to us, and we are committed to addressing these concerns to improve our operations and guest experience. We appreciate your input and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Management
Bed bugs. Didn't ened up staying there. They were going to do refund but have not seen it yet.
Business response:
Dear Haresh, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guests experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Terrible. Filthy
Business response:
Dear Byron, Thank you for your feedback. We are truly sorry about the cleanliness issues you encountered. Maintaining a clean and comfortable environment is a top priority for us, and your comments will be reviewed to address these concerns promptly. We appreciate you bringing this to our attention and deeply regret that we did not meet your expectations. Your experience is important to us, and we hope to have the opportunity to provide you with a more satisfactory stay in the future.Sincerely,Hotel Management
I checked in the hotel and the room had bed bugs. They offered me another room but after thinking about it I felt uncomfortable and wanted a refund and they refused! I have the video that will go up! I was in the room for less than an hour and no help from them at all!!!
Business response:
Dear Jayaira, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Unfortunately the room smell like sweat and there were cockroaches in the bathroom. The room was big but these other issues were too much.
Business response:
Dear Hector,Thank you for bringing these concerns to our attention. We deeply apologize for the issues with the room odor and the presence of cockroaches. This does not reflect the standard of cleanliness we aim to maintain. Your feedback is crucial, and we are addressing these matters with our housekeeping and pest control teams to ensure they are resolved promptly. We appreciate your comments and hope you will consider giving us another chance to provide a more comfortable and pleasant stay in the future.Sincerely,hotel Ma... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.