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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel television did work, had no remote to go to it. I had to retrieve one from the front desk, and it still didn't work. The room had a terrible smell, even after Febreezing the room and putting up air freshner, after 2 hours it still didn't work. I left and got my money back, terrible experience!!
Business response:
Dear John, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. The malfunctioning television and lack of a working remote, combined with the unpleasant odor in the room, are unacceptable. We regret any inconvenience this caused and the impact this has had on your visit. Ensuring a comfortable and pleasant stay for our guests is our priority, and we are addressing these concerns with our team to prevent future occurrences. We appreciate your patience and understanding, and we a... read more
So I booked this property through Expedia and my room was ready when I arrived, we got in late and the room was rough. We contacted the desk the next morning to have some unacceptable conditions fixed in our room; shower rod falling, lights without like bulbs, slow drain. The company refused to fix the room and did not offer a different room so we checked out after one night and changed hotels. The extended staff has not communicated with us and has not refunded the 2 unused nights back to us.
Business response:
Dear Gary, We sincerely apologize for the issues you encountered during your stay. While our inspection showed the room was in order, we regret that it did not meet your expectations. We understand how frustrating it was to deal with these concerns after a long day of travel. Despite being fully booked and unable to offer a different room, we immediately refunded the amount for the two unused nights upon your request. We are committed to improving our communication and service standards to prevent such occurrences in the fut... read more
Awful hotel. It seemed as it is a place where people are allowed to stay for free or very low price. There was a lady smoking weed outside, there was a guy who pretended to have cerebral palsy and was asking for money at the closest light and later was at the hotel without limping or obvious physical problem. The AC did not work and was never fixed. It was the worst place I have ever stayed.
Business response:
Dear Marisa, We sincerely apologize for the negative experience you had during your stay. Your concerns about the atmosphere, the issues with the AC, and the disturbances you encountered are taken very seriously. While we strive to provide a safe and comfortable environment for all guests and prohibit smoking within 100 meters of our entrances, we cannot control individuals who smoke beyond that distance. However, we are committed to addressing these issues promptly and enhancing our services to prevent such occurrences in t... read more
The place had security, front desk lady was rude and the place was unpleasant, unfortunately we couldn't chance our reservation since everyhing in the area was occupied. I don't recommend.
Business response:
Dear Denisse, Thank you for your feedback. We apologize for the unpleasant experience and the rudeness you encountered from our front desk staff. This is not reflective of our standards. Your comments have been shared with our team to ensure improvements in our service and hospitality. We hope you consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Absolutely DO NOT Recommend The overall stay was awful! From the time I walked in the door, there was a nasty smell and the lobby was filthy. The entire hotel smelled of marijuana and various other odors. I had to wait on the front desk clerk to hang up from a personal call to check me in. Once I was checked in, I went to my room and promptly walked out due to the putrid smell. I was relocated to a second floor room where it took 3 trips to the front desk (and waiting on the clerk to end another personal call) to get a worki... read more
Business response:
Dear Christi, Thank you for your detailed feedback. We sincerely apologize for the issues you faced during your stay. Cleanliness, comfort, and timely service are priorities for us, and it is clear we did not meet those standards. We will address the concerns you mentioned, including the check-in delays and room conditions, with our team to make immediate improvements. We regret your unsatisfactory experience and appreciate you bringing these matters to our attention. We hope to provide you with a better experience.Sincerely... read more
It was awful The front lady was rude No blankets for the sofa Dirty Very old There was roaches too
Business response:
Dear Marisol, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and ensure improvements are made. We hope you will allow us another opportunity to redeem your confidence in us again.Sinc... read more
Had a terrible experience. The staff was rude. The shower didn’t work, the room was dirty, there was a smell.
Business response:
Dear Maria Leticia, We are sorry to learn about the issues you encountered during your stay. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Moreover, we have notified our housekeeping and maintenance teams of your concerns, and remedial steps are underway to ensure all rooms ar... read more
Its okay if youre only staying one night. Its pet friendly and you can tell by the smell, they dont separate the rooms that are and arent. Supposed to be a breakfast bar but is not replenished at all. Sheets are probably machine washed but stained, just replace them at that point. I think its understaffed, only one person working at any point, sometimes front desk is unmanned.
Business response:
Dear Lucio, We're sincerely sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. Ensuring a comfortable and pleasant experience for all our guests is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. Rest assured, we take your comments seriously and will address them promptly with our team to make necessary improvements. We sincerely apologize for any inconvenience ca... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,409 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.