Extended Stay America - Washington, D.C. - Gaithersburg - South

Business response:

William, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed Hotel Management 

Business response:

Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We would like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for recommending Extended Stay America and for the wonderful feedback. We are delighted to read you liked your spotless room and that you were impressed with the service we offer. It was a pleasure having you as our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we are able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Ernest, thank you for the wonderful rating of Extended Stay America! We are glad you had a great experience and appreciate you being our guest. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Michele, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely Hotel Management 

Business response:

Beth, thanks for the review. We are happy to read you liked our location and that you found us to be a good value. However, we are sorry for the issue you had while here and regret the inconvenience caused. Your concern has been shared with the concerned team members to improve our facilities moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management