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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a last resort place to stay, room was dirty. We entered the lobby to an unmanned front desk, or do we thought. The receptionist was setting off to the side basically hiding. Only got up to answer a phone call and proceed to act as if we were not standing there. I will not recommend this hotel chain to anyone. Worst experience ever.
Business response:
Dear Melissa, We deeply regret your recent stay, which did not meet expectations. The issues you encountered with cleanliness and front desk service do not reflect the standards we strive to uphold. Your feedback is invaluable, and we are addressing these concerns to prevent future occurrences. We hope to provide you with a significantly improved experience.Sincerely,Hotel Management
Terrible! And infested in roaches!
Business response:
Dear Darian, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with cleanliness and pests. This is unacceptable, and we are immediately addressing this with our pest control team to rectify these problems. Your experience does not reflect our standards, and we hope you reconsider staying with us to experience our commitment to improvement.Sincerely,Hotel Management
You get what you paid for. The place is dirty. Carpet has stains that look like a murder scene. Mildew smell. No extra pillows and blankets for the sofa bed. Request for them only to be told they don't have any. Would not stay again.
Business response:
Dear Alan, Thank you for your feedback. We apologize for the cleanliness issues and the discomfort you experienced with the sofa bed. Your comments regarding the carpet stains and mildew smell are concerning, and we will address these issues with our team to make necessary improvements. We regret falling short of your expectations and hope you might consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Do Not Enter Just bad on so many levels. Service, decor from the 80's, appliances that didnt work. We stayed 30 minutes, long enough to find a better place.
Business response:
Dear LaMonte, Thank you for your feedback. We are sorry to hear that your experience was disappointing, especially the issues with service, decor, and appliances. Your comments are important, and we will address these concerns with our team to make improvements. We regret not meeting your expectations and hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
This hotel television did work, had no remote to go to it. I had to retrieve one from the front desk, and it still didn't work. The room had a terrible smell, even after Febreezing the room and putting up air freshner, after 2 hours it still didn't work. I left and got my money back, terrible experience!!
Business response:
Dear John, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. The malfunctioning television and lack of a working remote, combined with the unpleasant odor in the room, are unacceptable. We regret any inconvenience this caused and the impact this has had on your visit. Ensuring a comfortable and pleasant stay for our guests is our priority, and we are addressing these concerns with our team to prevent future occurrences. We appreciate your patience and understanding, and we a... read more
So I booked this property through Expedia and my room was ready when I arrived, we got in late and the room was rough. We contacted the desk the next morning to have some unacceptable conditions fixed in our room; shower rod falling, lights without like bulbs, slow drain. The company refused to fix the room and did not offer a different room so we checked out after one night and changed hotels. The extended staff has not communicated with us and has not refunded the 2 unused nights back to us.
Business response:
Dear Gary, We sincerely apologize for the issues you encountered during your stay. While our inspection showed the room was in order, we regret that it did not meet your expectations. We understand how frustrating it was to deal with these concerns after a long day of travel. Despite being fully booked and unable to offer a different room, we immediately refunded the amount for the two unused nights upon your request. We are committed to improving our communication and service standards to prevent such occurrences in the fut... read more
Awful hotel. It seemed as it is a place where people are allowed to stay for free or very low price. There was a lady smoking weed outside, there was a guy who pretended to have cerebral palsy and was asking for money at the closest light and later was at the hotel without limping or obvious physical problem. The AC did not work and was never fixed. It was the worst place I have ever stayed.
Business response:
Dear Marisa, We sincerely apologize for the negative experience you had during your stay. Your concerns about the atmosphere, the issues with the AC, and the disturbances you encountered are taken very seriously. While we strive to provide a safe and comfortable environment for all guests and prohibit smoking within 100 meters of our entrances, we cannot control individuals who smoke beyond that distance. However, we are committed to addressing these issues promptly and enhancing our services to prevent such occurrences in t... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.