This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hostess and host in the morning was very nice. Room was not terrible .Just nothing to make it great. Very competitive price wise but would not take my girl there.
Business response:
Thank you for taking the time to share your experience. I am glad you received great customer service, but it is disappointing to know that your day wasn't better. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Good hotel Overall satisfactory room and service Shabby breakfast though
Business response:
Thank you for taking the time to share your experience. I am pleased to read you were satisfied with your room accommodations and the service you received, but please accept our apologies that our grab-and-go breakfast did not meet your expectations.
En general bien ubicado
The stay was ok area good to shop to much foot traffic just wondering around
Business response:
I appreciate you taking the time to write a review of your experience with us. I am happy to read your remarks about the good location and shopping. However, I am very sorry there was concern regarding people wandering around. I discussed your comments with the team, and we are actively monitoring our hotel. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Hotel limpio y comodo todo muy bien en relacion precio / calidad
Hotel Limpio, cómodo, Kichinet y ubicación Bien ubicado. Staff de personal reducido.
Pay an extra 10 bucks and stay somewhere else the room was clean but staff were lacking in proffesionalism
This hotel star rating need to be lowered to 2 stars. Also, the cost per night should be lowered as well since you do not/not receive daily maid service or trash removal. There are no dishes in the rooms. You will have to "check" them out at the front counter. I'm not use to this type of hotel living and will not be staying at another Extended Stay America in the near or distant future.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our housekeeping policy was not satisfactory to your needs. We do offer daily housekeeping for a nominal fee for guests staying less than seven days. We also give you the option to customize your kitchen based on your needs. In response to your feedback, I am informing the upper management know about your concerns. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we hav... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,175 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.