Extended Stay America - Washington, D.C. - Herndon - Dulles

Business response:

Thank you for choosing to stay at Extended Stay America - Washington, D.C. - Herndon - Dulles and for sharing your experience. We are pleased to know you liked our clean property and had a good night sleep. That being said, I am sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with my food & beverage team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, General Manager 

Business response:

Many thanks for taking the time to share your review of Extended Stay America - Washington, D.C. - Herndon - Dulles. It’s nice to know you were overall pleased with your stay. However, we appreciate your observation and will work diligently to make sure we are more consistent in our service delivery. We hope to have the honor of hosting you again soon. Sincerely, General Manager 

Business response:

Charles, thank you for staying with us. We are glad your overall stay was pleasant and you liked some aspects of our hotel. However, we are sorry for the smoke odor and the maintenance issues you experienced in your room. I have shared your feedback with the respective teams to ensure this does not happen again. It is also good to know that you liked the value we offer, and we look forward to serving you much better on your next visit. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America - Washington, D.C. - Herndon - Dulles. We are delighted to note that you had a good time with us. With that said, we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your comments with our food & beverages team. Thanks again for your feedback, and we hope to see you soon. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for being a guest at our hotel. We apologize for the less than spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager 

Business response:

Barbara, thank you for staying with us and sharing your comments. We are glad your overall experience was enjoyable and that you liked our convenient location. We also appreciate your observations and have taken a note of it. We hope you will give us another chance for an improved stay the next time you are in the area. Sincerely, General Manager 

Business response:

Thomas, it was our pleasure having you as our guest at Extended Stay America - Washington, D.C. - Herndon – Dulles. We are thrilled to know you enjoyed being with us, and we exceeded all your expectations. We hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for taking the time to review your stay with us. We are pleased you had an overall nice stay. However, we're sorry you feel we did not merit the rate you paid. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We appreciate all of your great feedback and hope to have you as our guest again. Sincerely, General Manager