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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location, central to everything I needed It was nice , just needs more detailed cleaning in the hallways, etc... to have a fresh clean smell. The smell was stuffy.
Business response:
Barbara, thank you for staying with us and sharing your comments. We are glad your overall experience was enjoyable and that you liked our convenient location. We also appreciate your observations and have taken a note of it. We hope you will give us another chance for an improved stay the next time you are in the area. Sincerely, General Manager
Satisfied
Business response:
Thomas, it was our pleasure having you as our guest at Extended Stay America - Washington, D.C. - Herndon – Dulles. We are thrilled to know you enjoyed being with us, and we exceeded all your expectations. We hope to see you again soon. Sincerely, General Manager
In considaration of the cost the expectations were high. It didn't live up to that.
Business response:
Thank you for taking the time to review your stay with us. We are pleased you had an overall nice stay. However, we're sorry you feel we did not merit the rate you paid. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We appreciate all of your great feedback and hope to have you as our guest again. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Washington, D.C. - Herndon - Dulles. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
Overall I would look elsewhere Don't let the "breakfast included" fool you. It is just pre packaged granola bars. And not so good coffee only!. While the room over all looked very nice. The bed was one of the worst I have slept on in awhile and I awoke in the middle of the night with lower back pain. I did like however there were places to eat and a pharmacy within walking distance. Overall if I had to do it over again I would look for somewhere else to stay.
Business response:
Lauren, I am disappointed read about the issues you experienced and that we failed to provide the attentive service and comfortable facilities you deserved. Our main focus has always been on guest service and I promise we will use your evaluation as an incentive to step up our game. We hope you give us another chance and stay with us the next time you are in the area. Sincerely, General Manager
It's an Ok 2 Star Rooms had a chemical smell to them, Cleaning crew didn't touch my room while I was out. It's a great place to sleep for the night, but don't expect much.
ok to stay decent size room. Mine had bad smell in bathroom and a bit noisy. you can heard people walking above us
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 4.5 star rating with 1,516 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.