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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lanphar The 1st room had cat pee smell in room and dried blood on white sheets on bed Although the manager took care of it made us uneasy a.d should not have been charged the $ that we were. It will not let me upl9ad the pictures
Business response:
Dear Michele, We sincerely apologize for the unacceptable condition of your initial room, including the odor and stained linens. While we’re glad our manager was able to assist, we understand how this impacted your comfort and trust. We are reviewing this matter closely with our housekeeping team to prevent future occurrences. Your experience matters, and we appreciate the chance to improve. We hope to welcome you back under better circumstances. Sincerely, Hotel Management
The list is long about what I did not like. First of all the elevator did not work and our room was on the third floor, and we are 80 years old. Second of all when I did attempt to climb the stairs the second level was occupied by what looked like a vagrant in the stairway. Third they were police everywhere. At least two cars were outside the hotel and three policeman were in and out of the lobby, presumably in pursuit of someone in the area, they made several trips into the hotel lobby to speak to the manager. Last even tho... read more
in 5 days I. stay there no room service at all I. ask the staff for a clean towels they told me to go get it my self .toilet was clog. I. report and they give me a plunge.. the staff is not help full at all.. in front desk there employees acting like they don't care about any problems.. don't recommend this place to no one ever is bad reputation for Expedia. the reason I. did it change is they refuse to give the money back..I don't take any pictures because I. did it think about you going to asking me I. was thinking to do a... read more
Business response:
Dear Gustavo, We sincerely apologize for the inconvenience you encountered during your stay. As an extended stay property, housekeeping is provided on a weekly basis, and this information is available on our website so guests are aware prior to arrival. While we prepare each suite carefully before check-in, daily upkeep and cleanliness are shared responsibilities. Please know that fresh towels are available for exchange at the front desk in accordance with our policy. We aim to provide an accommodation that respects privacy ... read more
You get what you pay for. Could be economical but low staffing and sketchy guests abound. Breakfast is bare minimum and facilities are barely cleaned. While I was there, elevator did not work. And parking lot was over crowded with cars that were not linked to hotel guests.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you encountered during your stay, including the elevator issue, parking challenges, and overall cleanliness concerns. We also regret that our breakfast and staffing levels did not meet your expectations. Your feedback is important and has been shared with the appropriate departments to help us improve our service and facility standards. Guest comfort and safety are our top priorities, and we are working diligently to address these issues. We appreciate your comments a... read more
Not what you think Its more of an apartment for long term guests. Lots of dogs that bark alot. The room and bed was clean and comfortable but it shows a small kitchen - ZERO plates, cups, utensils or pans. Breakfast is to go muffins. Very disappointed.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We understand that the extended stay format may differ from traditional hotels, and we regret that certain aspects did not meet your expectations. While the accommodations offer essential amenities for longer visits, we recognize the importance of providing a comfortable and convenient experience. We apologize for any disturbance to the environment and the limited number of breakfast offerings. Your feedback is valuable and helps us enhance the services we pro... read more
Bad The building and rooms smell so bad the elevator does'nt work i have a back problems and i have to use the escalators the sheets and room smell so bad
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay, especially with the elevator issue and the condition of the room. Your concerns about the odors and linen cleanliness are being addressed with our housekeeping and maintenance teams to ensure improvements. Guest comfort is very important to us, and we’re sorry we fell short this time. We appreciate your comments and hope to have the opportunity to welcome you back under better conditions.Sincerely,Hotel Management
Not good
Business response:
Dear katla, We regret that your experience did not meet expectations. Our team is committed to providing a comfortable stay, and we appreciate any details you can share to help us improve. Guest satisfaction is our priority, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,124 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.