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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was disappointed with my stay at this hotel. The price was far too high compared to the quality and ratings. The breakfast options were extremely poor, and the cleanliness of the rooms left much to be desired. On a positive note, the staff were decent and tried their best to be helpful, but unfortunately, that wasn't enough to make up for the overall experience. I wouldn't recommend this hotel, especially given the cost.
Business response:
Dear A N M Takbir, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the price, breakfast options, and room cleanliness. Please know that we take these matters seriously and will use your comments to make necessary improvements. We appreciate your positive remarks about our staff and will ensure their efforts are recognized. We hope to have another chance to provide you with a more satisfactory stay in the future.Sincerely,Hote... read more
This is a roach coach motel. Not worth the money
Business response:
Dear Nicole, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. A clean and comfortable environment is a top priority for us, and it is concerning to hear about the pest issue you experienced. We are addressing this matter with urgency to ensure it does not recur. We regret that your experience fell short of our standards and appreciate your input as it helps us improve. We hope to provide you with a better experience.Sincerely,Hotel management
Do not go there
Business response:
Dear Sabrina, We are sorry to hear about your disappointing experience. Your feedback is important to us, and we regret not meeting your expectations. We are committed to addressing any concerns and improving our services. If you are open to sharing your experience further, please reach out to us directly. We hope to provide a better experience in the future.Sincerely,Hotel Management
The frigerator smells so bad.The room smells so bad as feel uncomfortable
Business response:
Dear Fatima, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant odors you encountered in your room and refrigerator. This is not the standard of comfort we strive to provide. Your feedback will be addressed with our housekeeping team to ensure these issues are resolved. We appreciate your input and hope to offer you a more comfortable stay in the future.Sincerely,Hotel Management
Booking experience was not expected
Business response:
Dear Ranga, Thank you for your feedback. We apologize that your booking experience did not meet your expectations. We understand the importance of a smooth booking process and are committed to improving our service. Your comments will be reviewed to help us enhance our procedures. We appreciate your input and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Habia cucaracha en el departamento por varios lados me senti muy incomodo
Business response:
Dear Ricardo, We sincerely apologize for the discomfort you experienced due to the presence of cockroaches in your apartment. This issue is unacceptable and does not reflect our commitment to cleanliness and guest satisfaction. We are addressing the matter urgently with our team to ensure a thorough pest control process and improve our overall standards. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more comfortable stay in the future.... read more
Do not stay here! The air in the room did not work, the towels in the room were dirty and when I checked in the front desk worker was very rude when I asked him questions about the hotel and what was around it.
Business response:
Dear Shana, We apologize for the issues you encountered during your stay, including the malfunctioning air conditioning and cleanliness concerns with the towels. It is disappointing to hear about your interaction with our front desk staff; please rest assured that we are addressing this to improve our service. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to provide you with a more positive experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,124 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.