Extended Stay America - Washington, D.C. - Herndon - Dulles

Business response:

Dear Daniel, Thank you for sharing your experience. We're glad you found our hotel clean and appreciate your feedback about the atmosphere during your stay. We strive to create a comfortable environment for all guests, and we regret that your experience did not meet expectations due to noise and odors. Your comments about breakfast options will be reviewed as we aim to enhance our offerings. We value your insights and hope to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Hasibullah, Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced in your room and for the disappointing breakfast. Cleanliness is a priority, and we will address this with our housekeeping team to ensure better standards moving forward. We also appreciate your comments about our breakfast offerings and will review how we can enhance this for our guests. We value your input and hope to provide you with an improved experience on your next stay. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We deeply regret the inconvenience caused by the overbooking and the negative interaction with our staff. This is certainly not the level of service we strive to provide, and we will be addressing this matter with our team to ensure that such issues do not occur in the future. We sincerely apologize for your experience and would appreciate the opportunity to serve you better. We hope to welcome you back under better circumstances.Sincerely,Hotel Management 

Business response:

Dear Tristan, Thank you for your feedback. We're glad to hear you found the area comfortable and had no issues with the location. However, we sincerely apologize for the presence of cockroaches in the kitchen. This is not reflective of our usual standards, and we will take immediate action to address the situation with pest control. We appreciate you bringing this to our attention and hope to provide a much better experience during your next stay. We look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Donna, Thank you for your feedback. We're truly sorry to hear about your experience. A room should always be ready at check-in time, and we take cleanliness very seriously, so we’ll investigate the concerns you raised regarding the odor and bugs. We appreciate your comments about breakfast as well, and we’ll work on improving our offerings. We value your input and hope you’ll consider giving us another chance to provide you with a better experience. Sincerely,Hotel Management 

Business response:

Dear srikarthick, We sincerely regret that your experience did not meet expectations. Your feedback regarding the condition of the room is concerning, and we will immediately address this with our team to ensure improvements are made. We strive to provide a clean and comfortable environment for all guests, and we apologize for falling short during your stay. Thank you for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear SHERIF, Thank you for your feedback! Our team works hard to ensure that every guest has a comfortable and enjoyable visit. We would appreciate more details about your stay so we can address your concerns effectively. Your input is important to us, and we look forward to welcoming you back soon for an improved experience!Sincerely,Hotel Management 

Business response:

DearAndre,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management