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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lacking the professionalism of the Extended Stay that I was previously accustomed to traveling around the US. I used to promote ES to colleagues because it was consistently excellent. My 2 star rating is out of kindness, because people to try to work hard. The front desk reception were not rude but they just did not have the professionalism for guest reception. Perhaps, this is changing across ES franchises. Front area dirty and a bit smelly, same as elevator and corridor. It was obvious that it needed thoroughly cleaning. M... read more
Business response:
Dear Linda,Thank you for sharing your experience, and we truly apologize for the shortcomings you encountered during your stay. We appreciate your loyalty to our brand and understand how disappointing it is to see a decline in service and cleanliness. Your observations regarding the professionalism of our front desk staff, as well as the condition of the common areas and furniture, are concerning and will be addressed promptly. We are committed to enhancing our standards and ensuring a thorough cleaning of our facilities. Yo... read more
There were bugs in the A/C unit when I opened it to turn it on. There was a dead bug on the desk. There was a dead bug on the bathroom counter. The staff was MIA for 20 minutes before coming to get me checked it.
Business response:
Dear Anthony,Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Discovering bugs in your room is unacceptable, and we understand how distressing this must have been. Additionally, we regret the delay in staff assistance during your check-in. Your feedback is invaluable, and we will address these matters with our team to ensure immediate improvements. We appreciate your understanding and hope you might consider staying with us again for a... read more
My room smelled like smoke, there were holes in the walls, my key card randomly quit working, the window was cracked, the clock was set for the wrong time. The bed was made nicely, the room looked neat/clean.
Business response:
Dear Brent, Thank you for being our guest and for the valued feedback. It is nice to know you liked our clean suite and bedding. However, we are sorry for the issues you encountered in your suite and the key card operations. Please know that we have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
way over rated. expensive for a cheap property in a not so nice area.
Business response:
Dear Gerry,Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We understand that the pricing and location were disappointing for you, and we will take your comments into account as we strive to improve both the quality of our property and the value we provide to our guests. Your input is invaluable to us, and we hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
Very run down, staff rude, breakfast was a granola bar, no amenities in kitchen
Business response:
Dear Alisa,Thank you for sharing your feedback. We apologize for the condition of the property, the lack of amenities in the kitchen, and any adverse interactions with our staff. Your experience does not reflect the service we aim to provide, and we will address these concerns with our team to make improvements. We appreciate your input and hope to provide a much better stay in the future.Sincerely,Hotel Management
We had to fill the garbage can with water to flush the toilet
Business response:
Dear Mary,Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with the toilet during your stay. This is certainly not the standard of service we strive to provide, and we regret the frustration this caused. We will address this issue with our maintenance team to prevent similar occurrences. Your feedback is important, and we hope to have the opportunity to offer you a better stay in the future.Sincerely,Hotel Management
The place smelled like stale cigarettes
Business response:
Dear Caitlin, Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our housekeeping team for review and action. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Washroom is not functioning properly
Business response:
DearAbhilash, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the washroom during your stay. Ensuring that all facilities are in proper working order is a priority, and we regret that we fell short in this instance. Please know that your concerns have been communicated to our maintenance team so they can address the issue promptly. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,124 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.