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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk staff weren't welcoming. The hallway smelled bad, I guess because some guests had their pet in their rooms.
Business response:
Dear Daryoush, We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you de... read more
You get what you pay for
Business response:
Dear Nathan, We strive to provide a comfortable and pleasant stay for all our guests, and we regret if certain aspects did not meet your expectations. Your comments are important to us, and we will continue to improve our services. We hope to welcome you back soon for a better experience. Sincerely,Hotel Management
We changed our room twice because There were cockroaches in our room.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the presence of cockroaches. This is certainly not the standard we aim to maintain. We have addressed this matter with our housekeeping and maintenance teams to ensure our rooms are properly treated and cleaned. Your comfort and satisfaction are very important to us, and we hope to have the opportunity to welcome you back for an improved experience. Sincerely,Hotel Management
We had to wait almost 30 minutes to do the check-in until one of the clients went to look for the person who was in charge, who apparently was outside in the park.
Business response:
Dear Roberto,Thank you for sharing your experience. We apologize for the delay you encountered at check-in, as we understand prompt service is essential for a comfortable arrival. Your feedback highlights an area where we can enhance our guest experience, and we are committed to addressing it. We look forward to providing a more seamless check-in during your next visit.Sincerely,Hotel Management
no record of reservation I arrived at 10 pm from the airport and the person behind the front desk had no record of my reservation. She had no suggestions for me but did say she had a room still available. She charged me for a night's stay but said I had to contact Hotels.com to settle.
Business response:
Dear Elizabeth,Thank you for sharing your experience. We understand how frustrating it can be to arrive and not have your reservation readily available. We appreciate your patience in this situation and are glad to hear that a room was available for your stay. Please know that your feedback is valuable and will help us improve our processes. We hope to provide you with a seamless experience in the future.Sincerely,Hotel Management
Bed was comfy, hvac worked well, quiet neighborhood but conveniently adjacent to a main thoroughfare. A bag of Trash in the parking area near the entrance was left there the entire time, no one seemed to care. Personnel were a little off-putting and unprofessional. When we checked in, there was a man in suit who we assumed was the manager, sitting in the only chair in the lobby 10 feet away, having a loud conversation with lots of extremely foul language. We made several trips to the car, walking past him, and he continued w... read more
Business response:
Dear Cheryl,Thank you for taking the time to review your recent experience at Extended Stay America. We are glad that you found our bed comfortable and appreciated our convenient location. However, we hope you will accept our apologies for your concerns. We value your feedback and strive to improve our guest experience. We will address all your concerns appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management
Sticky floors, crappy breakfast.
Business response:
Dear Guest, Thank you for your feedback. We're sorry to hear about the issues you encountered with the floors and breakfast during your stay. Cleanliness and quality breakfast options are important to us, and we will address these concerns with our housekeeping and food service teams to ensure improvements are made. Your comments are invaluable as they help us enhance our guest experience. We appreciate your input and hope to provide you with a better stay next time. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,124 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.