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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property needs a serious makeover. The furniture is very old, with some moisture issues. I had to remove 2 dead roaches near the entry area. The carpet has not been cleaned in a long while and really needs to be replaced. My refrigerator is quite old with signs of mildew. As a former Federal Government Building Inspector, I would close this place down and do a remodel ASAP. It also still smells of cigarette smoke. I was going to stay for 2 nights, but I've decided not to. Sorry for the lengthy report. R. K. Lanier - Roo... read more
They have literal cockroaches everywhere. This place is disgusting and needs to be shutdown
Business response:
Dear Syreeta, We are genuinely sorry for the unacceptable experience you had during your stay. The concerns you shared regarding cleanliness and pests fall far below the standards we aim to uphold, and we sincerely apologize for the distress this caused. Your feedback is invaluable and is being reviewed carefully as we take steps to address these issues and enhance our procedures. We hope you might consider giving us another opportunity in the future to provide a cleaner, safer, and more comfortable stay that better reflects... read more
Horrible very rude staff in the ghetto
Checked into the hotel and immediately upon walking into the room there was a strong stench of urine in the room. There were multiple stains on the sheets. Immediately left the hotel and would not recommend.
This establishment was in such a run down condition that requested to see the room before check in. The rooms are out dated, dirty carpets, beds just about in the floor. I would sleep in my vehicle before staying at this hotel. It was worse than a motel. You’re wasting your money if you book here.
I stayed there from the 6th to the 8th, but I wanted to make sure I took the time to let anyone know what a dismal experience we had. My father worked at extended stay when I was a teenager. That's how I was introduced. Funny, that's how we met Beyoncé the first time. I have stayed at extended stay across the country since then. Always been an amazing experience. I was in town to see Beyoncé which is the ONLY reason I suffered through this horrible experience and didn't change hotels. The smell was musty and moldy and stale ... read more
The room was old and did not look like the pictures. As soon as I walked into the room there was roaches on the ac and a bug on the bed!!!
Business response:
Dear Bryanna, We sincerely apologize for the condition of the room and the presence of pests upon your arrival. This is far from the standard we aim to uphold, and your experience is being taken very seriously. Our pest control and housekeeping teams have been alerted to address the matter promptly and thoroughly. We are also reviewing the accuracy of our online listings to ensure transparency. Your feedback is essential in helping us improve, and we hope to regain your trust with a much better stay in the future. Sincerely,... read more
The first red flag was when I was waiting to check in and I seen a drug user in the lobby. The pictures on the site is NOTHING like the actual room. Do NOT book this hotel. Look somewhere else! I only booked this room bc I wanted to stay somewhere close to the stadium for the Cowboy Carter Concert and I didn’t want to drive back home to Philadelphia after the show. But once we got back to the room after the show the room was very humid and sticky. It had a weird smell. That’s when we started seeing the roaches running around... read more
Business response:
Dear Cynthia, We sincerely apologize for the issues you encountered during your stay. The presence of pests, unpleasant odors, and a humid environment are completely unacceptable and not reflective of our standards. We also regret that the room did not meet your expectations based on the online photos. Your safety and comfort are our top priorities, and we’re addressing these concerns immediately with our housekeeping and pest control teams. We understand the disappointment this caused during what should have been an enjoyab... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.