Extended Stay America - Washington, D.C. - Landover

Business response:

Dear Guest, We deeply apologize for the issues you encountered during your stay, including the condition of the room, lack of towels, and the malfunctioning shower. This does not meet our standards, and we are addressing these concerns with our maintenance and housekeeping teams to ensure the necessary improvements are made. We sincerely appreciate you bringing these matters to our attention, as it helps us enhance our services. We understand your frustration and hope to provide you with a much better experience on your next... read more

Business response:

Dear Guest, We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard we strive to maintain. Please know that your concerns have been shared with our housekeeping team to ensure such issues are addressed immediately. We truly appreciate your comments, as they help us improve our services. We hope you will give us another chance to provide you with a more enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for the disappointment you experienced, especially regarding the condition and odor of the property. This is not the impression we aim to leave, and we are addressing your comments with our housekeeping and operations teams to ensure improvements are made. We value all guest input as it helps us refine our standards and service. We hope to earn a second chance to serve you better. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. The presence of soap bars from a previous guest and a roach is unacceptable, and we understand how this impacted your comfort. We also regret that the smell in your room was unpleasant. Our team will address these concerns immediately with our housekeeping and pest control teams to ensure a higher standard of cleanliness moving forward. We appreciate your feedback and hope we can provide you with a much better experience in the fu... read more

Business response:

Dear Guest, We sincerely apologize for the cleanliness and odor issues you experienced during your stay. This is certainly not the standard we strive for, and we deeply regret that your experience did not meet expectations. Your comments have been shared with our housekeeping team to ensure that improvements are made in both cleanliness and room conditions. We are committed to providing a comfortable and enjoyable stay for all of our guests, and we hope you will give us another opportunity to do so.Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This does not meet the high standards we set for our property, and we understand your disappointment. We have shared your comments with our housekeeping team to address these concerns immediately. Please know that we are committed to providing a clean and comfortable environment for all of our guests, and we will take the necessary steps to ensure these issues do not occur again. We truly appreciate your feedback and hope to have ... read more

Business response:

Dear Guest, We sincerely apologize that your experience did not meet expectations. Your satisfaction is important to us, and we are truly sorry for any inconvenience you encountered during your stay. We will address your concerns with our team to ensure improvements are made. We take all feedback seriously and are committed to enhancing the quality of our services and facilities. We hope you will consider giving us another opportunity to provide you with a more positive experience.Sincerely,Hotel Management