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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room and hallway smelled bad.
Business response:
Dear AMANDA, We sincerely apologize for the unpleasant odor you experienced in both your room and the hallway. This is not the environment we strive to provide, and we understand how it can impact your comfort. Our housekeeping and maintenance teams have been notified to thoroughly investigate and address the issue to ensure a fresher, cleaner atmosphere throughout the property. We truly appreciate your input as it helps us improve. We look forward to welcoming you back. Sincerely, Hotel Management
The room had roaches
Business response:
Dear Sidney, We sincerely apologize for the presence of roaches in your room, which is completely unacceptable and not reflective of the standards we strive to maintain. Pest control is taken very seriously, and your report has been shared with our maintenance and housekeeping teams to ensure immediate inspection and treatment of the affected area. We understand how this impacted your comfort and overall experience, and we are truly sorry. Your feedback is invaluable, and we appreciate the opportunity to make things right in... read more
We only stayed 1 night and that was more than enough. I thought I booked the room in the picture but that was not the case. The room showed no carpet but there was definitely dirty stained carpet. There was a ball of hair in the shower. What looked to be boogers on the wall and dry dog food on the floor. The only good thing about this place was the distance from the stadium. It was overpriced for the room.
Business response:
Dear Dennis, Thank you for your feedback. We are truly sorry the condition of the room did not reflect the expectations set by your reservation. The concerns you raised regarding the condition of the rooms and general upkeep are unacceptable and not aligned with our cleanliness standards. This will be addressed directly with the housekeeping and front desk teams to prevent future occurrences. We are glad the location was convenient for your plans, and we regret that the overall experience didn’t meet your expectations. We ap... read more
I can say the room was clean
Business response:
Dear Guest, Thank you for your feedback. We are pleased to hear that you found your room clean during your stay. Maintaining high standards of cleanliness is a top priority for us, and your comments encourage our team to continue delivering the best experience possible. We look forward to welcoming you back soon. Sincerely, Hotel Management
Worst experience ever I booked my reservation weeks in advance to attend a concert at Northwestern stadium. I drove 160 miles and battled through traffic jams. When I arrived at the hotel I was told that I no longer had a room. The staff was rude and dismissive. Do your self a favor and pass this place in your search for a room.
Business response:
Dear Guest, Thank you for sharing your experience. It is deeply disappointing to learn that your reservation did not meet your expectations, especially after such a long journey. We sincerely apologize for the frustration and inconvenience caused by the situation at check-in and for the way our team handled your concerns. Providing respectful and attentive service is a priority, and it is regrettable that this was not reflected during your visit. Your feedback is important and will be used to improve our guest services. We h... read more
Myself and others were denied a room. They even told us that had some rooms but the beds were different than we booked. Do not book here ever !!!
Business response:
Dear Guest, We apologize for any inconvenience caused regarding your room booking and understand your frustration. Due to availability and maintenance, sometimes room types may differ from the original reservation. We always strive to accommodate our guests as best as possible and communicate any changes promptly. Your feedback helps us improve our services. We hope you will consider giving us another chance in the future to provide you with a better stay. Sincerely, Hotel Management
The bed was broken and it was impossible to sleep on. Completely caved in center. I took photos. The dresser was broken, the Refrigerator was filthy. Room smelled of Marijuana, Hallways smelled like garbage or death. Walls had water damage and ceiling was a mess. Mayb e the worst hotel I have ever stayed at and I have stayed in some bad ones. No bedbugs or roaches surprisingly
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. Your comments regarding the condition of the bed, refrigerator, and overall cleanliness are concerning, and we take them seriously. This is certainly not the standard we aim to uphold. We are addressing the issues you mentioned with our maintenance and housekeeping teams to ensure immediate improvements. Please rest assured that we are committed to making the necessary changes. Your feedback helps us improve, and we hope you’ll consider giving us... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.