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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had dead and alive roaches in corners of the room, bathroom and in cabinet area.
Business response:
Dear Guest, We sincerely apologize for the pest issues you encountered during your stay, as this is far from the standard we strive to maintain. We have addressed this matter with our housekeeping and pest control teams to ensure proper action is taken immediately. Your comments help us improve, and we hope to provide a much better experience in the future. We look forward to welcoming you back.Sincerely,Hotel Management
Uncomfortable stay Too many roaches and my room door I had to keep slamming it for it to lock u have to sleep with the lever on the door just incase it don’t lock
Business response:
Dear Davita, We are sorry to hear about the concerns with your room and regret that you were not able to have a relaxing stay. We will work with our maintenance team to ensure that the outlined concerns are promptly and effectively resolved to satisfaction and prevent such occurrences in the future. Thank you for bringing this to our attention; your feedback is invaluable in helping us improve. We hope you return so we can show you the outstanding, seamless stay you deserve and that we are known for providing. Take care! Sin... read more
Drove2 1/2hrs in traffic to 9401 landover rd hotel went to take shower cold then while i was trying winding down out the side i seen sum crawling so i killed it was red blood so i went to ither bed checked ok but bottoms was pulled down idky.Then after that went to bathroom seen lil roaches running turning on light was to tired go down but will be calling mon
Business response:
Dear Leonardo, We sincerely apologize for the issues you encountered during your stay. This is not the experience we want for our guests, and we take concerns about cleanliness and maintenance very seriously. Please know that our team is addressing these matters to ensure a more comfortable stay for all. We appreciate your patience and hope you’ll give us another opportunity to provide a better experience. Sincerely,Hotel Management
Outdated & Filthy Don’t Waste Your Money One elevator that was not working. The front desk informed me that the malfunction of the elevator was NORMAL! The room was filthy with smoke burns in the kitchen and bathroom floor. Light switches filthy with ground in dirt. Definitely no Covid sanitation once or ever. Extremely poor lighting (OLD) with dark depressing interior. The refrigerator door was broken and kitchen was banged up badly. Don’t waste your money!
Business response:
Dear Sharmaine, We sincerely apologize for the maintenance and cleanliness concerns you encountered. This is not the experience we strive to provide, and we will address these issues with our team to ensure necessary improvements. Guest comfort and satisfaction are our priorities, and we regret falling short during your stay. Your comments are valuable in helping us improve, and we appreciate the opportunity to do better. We hope to provide a much better stay next time. Sincerely,Hotel Management
I would like a full refund it was roaches in the hotel i didn’t even stay that night it smelled really bad. Ang wasn’t clean at all. It needs to b shut down
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. Your comments about cleanliness and odor are concerning, and we take them very seriously. Our team works hard to maintain a clean and comfortable environment. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the futureSincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.