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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
TRIED TO CANCEL BECAUDE I WANTED SMOKING
Business response:
Dear Patrick, Thank you for your feedback. We apologize for any inconvenience you experienced regarding our smoking policy. We understand your preference and regret that the available options did not meet your expectations. We appreciate your candid input and hope you will consider staying with us again, allowing us the opportunity to better accommodate your needs in the future.Sincerely,Hotel Management
Needed maintnance. Light fixture broken, smoke alarm hanging from cieling, kitchen counter formica peeling, kitchen cupboards water damaged, reclining chair broken
Business response:
Dear Terry, We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management
This was the worse hotel stay . Check in started at 3pm I arrived at 4:30pm the room I was assigned was dirty. They reassigned me to a different room the bathroom had a heavy smoke odor. I have allergies and asthma that it why I requested a non smoking room. The shower would not turn off And there were baby roachs crawling in the bathroom and the kitchen area . One of the staff did not show anything empathy.
Business response:
Dear marilyn, We sincerely apologize for the issues you encountered during your stay. The condition of your room, along with the odor, maintenance problems, and cleanliness concerns, do not meet the standards we aim to provide. Your health and comfort are important to us, and we will be addressing these issues with our team. We truly regret that your stay was affected and hope you’ll give us another chance to provide a better experience. We look forward to welcoming you back. Sincerely,Hotel Management
One of the worst ever! Room was like a sauna because the hot water in the shower would not cut off. We let the front desk know and they said there was nothing they could do about it, and supposedly were sold out of rooms. Condensation continuously dripping from the ceiling. The room temperature felt like 90 degrees so we kept the bathroom door shut as much as we could and opened the window to cool the room down. We used towels to soak the water on the floor. The paint was bubbling and peeling off of the door frames. It was l... read more
The Pictures I Have Of How Dirty The Rooms Are Is Beyond Ridiculous, Plus You Pay & Still Have To Put Down A Holding Fee For Them Dirty Nasty Rooms I Will NEVER Stay Here Again.
Business response:
Dear Suzanne, We sincerely apologize for the condition of your room and the negative experience you encountered. Cleanliness is a top priority for us, and we will immediately address these concerns with our housekeeping team to ensure that our rooms meet the standards our guests expect. We also understand your frustration with the holding fee and will review our policies for clarity. We hope to have the chance to provide you with a better experience in the future. We look forward to welcoming you back. Sincerely,Hotel Manage... read more
I checked in after 9 p.m. When I arrived in my room and tried to call the front desk to ask a question athe phone did not work properly, so I had to walk all the way from the end of the hall where my room was to the front desk just to ask a question The TV remote didn't have an on button, so I had to take another trip to the front desk to replace it. Dishes were not in the room, so I had to take a third trip to the front desk to pick up a bowl, plate and fork. It was not until that last walk that the person at the front desk... read more
Business response:
Dear Paulette, We sincerely apologize for the inconvenience you experienced during your stay, particularly with the phone, TV remote, and missing dishes. We understand how frustrating it must have been to make multiple trips to the front desk, and we are addressing these issues to ensure that all necessary amenities are provided in the room at check-in. We truly appreciate your patience and feedback, and we hope to have the opportunity to welcome you back for a smoother stay. Sincerely,Hotel Management
The refrigerator rubber was torn, really big roaches AND baby roaches, non smoking room smelled HORRIBLY like cigarettes and other smokable substances and the tenants were loitering in the lobby area. I would not recommend this even for one night.
Business response:
Dear Cherli, Thank you for sharing your concerns. We sincerely apologize for the issues you encountered during your stay, including the condition of the refrigerator, pests, and odors in your room. Your feedback about loitering in the lobby and the overall experience is deeply concerning, and we are taking immediate steps to address these matters to ensure our standards are met. We value your input and will work hard to improve. We hope to welcome you back under better circumstances. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.