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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was dirty, there were burn marks in the floor, stains on the linens, we were told housekeeping only came in every 2 weeks and when I asked for a vacuum or even just a broom to clean my room myself I was told they didn’t have any. We left after 4 days of the 11 we initially booked.
Business response:
Dear Colleen, Thank you for your feedback. We apologize for the cleanliness issues you experienced, including the burn marks and stained linens, as well as the inconvenience with our housekeeping schedule. This is certainly not the experience we aim to provide. We are addressing these concerns with our team to ensure better service moving forward. Your comfort is very important to us, and we hope you will give us another chance to provide a much-improved stay in the future. We look forward to welcoming you back.Sincerely,Hot... read more
This place was dirty. Chipped paint in the shower, mold all over the ceiling in the bathroom Someone was able to get access into my room without my consent. Homeless vehicle camp out in the back parking area.
Business response:
Dear Frank, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Good day I have a very unpleasant experience I came back into town for the night and when I arrived after booking online I went to the Hotel. The 1st room smelled just like a dog and the floor was sticky. I go back downstairs let the attendant know of the situation with the room and she changed it to another room. By this time I am now tired and ready to go to sleep upon entering the room it smelled but not as bad I used air freshener took care of that then when I went to go lay down the blanket had blood on it the pillow ha... read more
Business response:
Dear James, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Bug infestation
Business response:
Dear Marcus, Thank you for your feedback. We sincerely apologize for the bug infestation you encountered during your stay, as this is not acceptable and does not reflect our standards. Your comfort and safety are our top priorities, and we are taking immediate steps to address this issue with our pest control team. We appreciate your input, and we hope to welcome you back for a much-improved experience in the future. Sincerely,Hotel Management
Staff were unwelcome, creating an unwelcoming echoed by the guests who loitered outside the entrance of the facility.
Business response:
Dear Brandon,Thank you for sharing your feedback. We sincerely apologize for the unwelcoming atmosphere you experienced during your stay. The comfort and satisfaction of our guests are of utmost importance, and we regret that you felt otherwise. We are addressing your concerns with our staff to ensure a more positive and friendly environment for future guests. Your comments are invaluable as we work to improve, and we hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
It was terrible service
Business response:
Dear Delrico, Thank you for sharing your feedback. We sincerely apologize for the unsatisfactory service you encountered during your stay. Providing a positive guest experience is our top priority, and we regret that we fell short in your case. Your comments will be shared with our team to address the concerns and make the necessary improvements. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Much needs to be done with this particular property. It is being used in an unhealthy way... Extended stay people are doing things unbecoming to say the least. Someone needs to reassess and clean this establishment up.
Business response:
Dear Joy, Thank you for your feedback. We sincerely apologize for the unsettling experience you had during your stay. Your concerns about the condition of the property and its environment are taken seriously, and we are committed to addressing these issues to ensure a safer and more comfortable experience for all our guests. We understand the importance of maintaining a clean and welcoming atmosphere, and your comments will be shared with our team for immediate review. We hope you will give us another opportunity in the futu... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.