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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Not as expected
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Being near Dulles Airport was great. Bed and pillows not comfortable. You could see through to the rooms at night when the lights were on even though the shades were down. Cigarette buds were everywhere outside. Bath towels should be a little larger.
Business response:
Thank you for being our guest. Although you liked our proximity to the airport, we are sorry for the issues you encountered and regret the inconvenience caused. Your feedback will be shared with the appropriate team members to improve our service going forward. We also wish we had the opportunity to address the problem you had with the bedding while you were. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
You get what you pay for. Rundown room. Girl checking me could not direct me to the room! Was more worried that I fill out the survey and give her a 10 out of 10. Actually asked me to do so! Housekeeping BANGED on the door at 8:30 (no "do not disturb" sign was available). Booked room for only one night and did not bother checking out. Received call from front desk later that morning to see if I was checking out or if the were going to need to bill me for another night. Pay the extra money and stay at one of the better hotels... read more
Business response:
Thank you for choosing our hotel. We are sorry your stay with us was not a pleasant one and regret the service and housekeeping issues you encountered. We understand your frustration and have shared your feedback with the appropriate teams so that we can improve our future guest experience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room was awful with an ashtray smell to it. The floor was sticky. I left after one day even though I paid for two
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
The wifi was good.but the staff and cleanness was bad
Business response:
Farid, thank you for staying at our hotel. Although you liked our internet connectivity, we are sorry for the cleanliness issue you encountered and regret you did not have a positive experience with our associates. We have taken note of your comments and have shared it with the appropriate teams so that we can improve our service and facilities going forward. We value your business and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
More offert... Better atention.. Is to much when the people have to pey deposit... I stil wait for my deposit back
Business response:
Jhonson, thank you for being our guest. We are sorry for the disappointing stay you had with us and regret the inconvenience caused. Kindly note, the charges is a temporary hold to cover any incidentals, If no incidental charges were incurred, the hold is released and becomes available again in your account. Most banks will release the hold as quickly as possible. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Booked a non-smoking room. Confirmed my reservation was for non-smoking and the room was labeled as non-smoking. Previous customer had smoked heavily in the room, I found two empty plastic wraps from cigarette packs. Asked for a new room and was told they were fully booked, but they would see what options they could offer. No call back. Asked again the next evening and again no return call. Follow-up calls went unanswered.
Business response:
Thank you for being our guest. We are sorry for the smoke odor you had in your room and that our staff was unable to resolve it to your satisfaction. Even though we are a non-smoking hotel, on a rare occasion, some guests do not comply, and we truly apologize for this. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smell. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Overpaid for bugs. When I checked into the hotel, the desk clerk asked me to pay $88.00 for the room. I explained to her that I paid $111.00 via PayPal already. She stated that she just charge the $88.00 to a PayPal credit card. I'm not happy about me already paying more than the $88.00 she requested. The room also had bugs (roach and spiders).
Business response:
Dear Aaron, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,931 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.