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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really not clean. No utensils in the kitchen, dirty sticky furniture and the stove was gross.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please know, kitchenware for your suite is kept and available at the front desk upon request. We hope to have another chance to provide you with a much better experience. Sincerely, Hotel Management
The room we reserved was not available and we had to settle for a sofa bed instead of a full bed. Not good.
Business response:
We sincerely apologize for the reservation issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
No Breakfast There was no breakfast, regardless it was included in the rate
Business response:
Johan, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our brand leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
We’ve had better stays at Extended Stay The outside noise was disturbing—people out and laughing or making loud phone calls at 3am. Wish we knew this was a motel style facility in advance. Also a few people hanging out in the parking lot coupled with the warning signs about burglary was unnerving.
Business response:
Alison, we are very sorry for the noise issue you encountered and regret you did not feel completely secure at times. Our security team is reliable and well-trained, and we assure you that we are investigating this issue. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
After four nights the grounds, stairs, in general appearance was full of cigarette butts and litter.
Business response:
Charles, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to... read more
Barely functional “motel” in Reston. Thin walls. Musty smell. Strangers trying to enter my room close to midnight. Missing front desk staff. There’s a bed...if you manage to sleep, it’s barely worth it.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
If you’re a clean person/family, this is not for u They do not change the bedroom sheets daily as normal hotels, and they do not provide the customers with fresh clean towels or wash clothes daily. You have to pay an extra fee for this service. This is a hot sheets place for a couple of hours. Not to bring your family. Horrible experience
Business response:
James, thank you for being our guest. We apologize for the inconvenience you had due to our cleanliness policy. Since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
BUMMER EXTENDED STAY AMERICA AT RESTON, VA 05/18/2019 Can't say I would ever return to this Extended Stay America in Reston, VA again! No coffee maker, Bible, Glasses, Ice maker/ice container in the room. TV was totally old school and no HDTV picture. Did not mess with WIFI service. Went to front desk to get an extra cake of soap for showering and no soap available. No fresh towels for entire stay. Cont breakfast was a total joke: No decaf and regular coffee stale, energy bars were crushed, no 1/2 and 1/2, no juice, bummer a... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,931 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.