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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was filthy, mold in cabinet under sink in kitchen. Sheets on bed were from previous guest, dirty and had hair & lipstick on them! Bath tub was dirty and had hair in it too!
Business response:
Cynthia, thank you for your review of your recent stay. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Skip this place... Unless you like bugs My client arrived to find bugs in the room. The floor felt like there were holes below the carpet in places. It was embarrassing that I had selected this property for my clients for their business trip. I will not book this property again for clients traveling in the area. It took several conversations with hotel desk staff and calls to Hotels.com to be reimbursed for the second night after my clients checked out of the hotel before the end of their stay. Hotels.com was helpful in gett... read more
What the actual f*** I travel for business all the time, 20+ weekends a year and have stayed in Extended Stays before, with varying results. However this one takes the cake. I checked in Friday, no major issue, heat smelled weird when I put it on, but it was the first cool night in a while, so whatever. Went to work and came back Saturday evening, to find my key didn't work, also no big deal, this happens. Get my key remade at the office, go back to my room and all my stuff is GONE, straight gone. Head back to the office and... read more
Business response:
Dear Kelly, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Ants Pros- centrally located Restaurants nearby Desk staff was courteous Cons- room had ants crawling all over Remote had no batteries Phone looked like it had dried up puke on it Cabinets were dirty and sticky Smoke detector was hanging off the wall We get in late and the service rep said that he had no more queens so he would upgrade to a king. The room had 2 full size beds. Which was fine with us. The ants in the room really made for an unpleasant experience. They must have been in the room prior because someone used the ... read more
Business response:
Dear David G, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I originally booked a smoking room but when I got to the hotel, they told me all smoking rooms were booked. I asked them what the point of me booking specific rooms online if they’re not available and the front desk clerk could not give me a good explanation for it. The hotel was also not really willing to give me any upgrades for the inconvenience, just thought they could’ve made my stay a bit better if they cared about their customers and understood each unique scenario.
Business response:
Please accept our sincere apology that our staff was unable to get you the room of your choice and the service issue which impacted your stay. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Smell Smell was horrible- I left b/c I couldnt even breath and it was there last room... refund please
Business response:
Thank you for your review. We apologize for the odor you experienced while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. Regarding your concern about the refund, please feel free to reach out to our front desk as they will be happy to assist you. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Avoid like the plague Room was disgusting and stains all over the carpet, the linens were awful
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this situation will not prevent you from staying with us again. Sincerely, Hotel Management
Breakfast choice needs improvement. Room was adequate.
Business response:
Aaron, thank you for taking the time to review your stay. We're glad to know you liked your room, but we're sorry for failing to meet your expectations when it came to our grab-and-go breakfast. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,931 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.