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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Im not usually too picky but I did not have a good experience. 1st I was given a room that was already occupied. I seriously asked if they were looking to get me shot! 2nd, the room felt old and dirty to me. Just a little beyond my taste and I wasn't expecting much to begin with.
Business response:
Thank you for the feedback. We are sorry for the unpleasant situation you experienced at the check-in. We regret the inconvenience it caused. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. We apologize our housekeeping services were disappointing. We have procedures in place to inspect every suite, we regret that steps were missed. Our team has been informed and will take whatever action is needed to prevent a future occurrence. We appreciate your valuable feedback and hop... read more
I felt unsafe and had to leave. My
Business response:
Thank you for your review. We regret that you did not feel completely secure. We take the safety and security of all of our guests very seriously and have procedures in place to ensure those. Thank you again, and we want you to feel comfortable returning to our hotel the next time your travels bring you this way. Sincerely, Hotel Management
horrible experience Breakfast is muffins and cereal bars only. Dirty horrible carpets inside rooms. Horrible people at the reception refused to print a boaridng pass. A crucial service in a hotel near the airport. United airiline do not allow to check in advance and it does not allow mobile passes on screen. They insist it must be printed. So I had to travel 30 km to town center to print the stupid boardinng pass. Been at 100 hotels and never yet seen an idiot who would refuse to print a boarding pass.
Business response:
Nicolas, thank you for your review. We are sorry for the cleanliness issues you faced in your room and for your disappointment with our breakfast offerings. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We also apologize for the difficulties you had with our staff. We regret the inconvenience caused. We have shared your feedback with the team so that we ca... read more
They had computer issues checking me in then upgraded my room due to their difficulties the charged for an upgrade. Room smelled like stale cigarettes and carpet badly stained, doors on cabinets partially off. Duct tape and packing tape hiding outlets and tub fixtures together ........etc
Business response:
Thank you for sharing your experience. We are sorry for the reservation issue you encountered upon arrival and regret the problems you faced in the room. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that we can improve our service going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
When I arrived, I was told the my Orbitz reservation was NOT paid, and required to pay prior to check-in. At this point, I have been charged TWICE for the room, and am working with Orbitz to correct the error. Aside from that, the hotel was less than impressive. The AC unit was slightly broken, and had to be turned to Low Heat to have the AC actually work, and it was extremely sticky to the touch, which is not at all comforting. The carpet had a mystery stain, which I could have done without. When I arrived in the room there... read more
Business response:
Thank you for your review. We cannot speak on behalf of the booking website that assisted with your reservation, but we regret the inconvenience caused. We are also sorry for the difficulties you faced in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a fut... read more
Don’t answer the phone!!! I needed to make sure I’d be safe after a night of drinking and they wouldn’t answer to confirm my reservation. Almost had to sleep in my car but made a reservation elsewhere
Loud construction equipment outside of our room and they WOULD NOT MOVE US!! NEVER CLEANED OUR ROOM FOR THE 3 nights we stayed....no clean towels...no made bed...horrible customer service.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerel... read more
Not clean Has not aged well, in the middle of a renovation which is helpful/hopeful, but one of the least clean places I've stayed in in years
Business response:
Daniel, thank you for sharing your feedback. It is disappointing to read your stay was affected due to the cleanliness issueYour feedback is shared with our housekeeping team to be more diligent going ahead. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Reserved a double bed room and paid extra $15 for it, received a king room with no refund? Reserved a non-smoking room and verbally confirmed that it's non-smoking, but it still smelt like a lot of smoke? Blood on the bathroom floor!? No trash bag/bin in the room?
Business response:
Thank you for your review. We are sorry for the reservation issues you had and were not able to accommodate you with the suite of your choice. Your feedback will be shared with our front desk team to ensure they are more diligent going forward. We also apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with our housekeeping department to make sure corrective actions are taken. We value your feedback and hope you will consider giving us another chance to prove we are... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,931 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.