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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to change rooms 3 times because every room had a strong cigarette smell even though they were supposed to be non-smoking. Front desk was so sweet and accommodating though
Business response:
Thank you for choosing our hotel to stay. We are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. On a positive note, we are glad you liked our Front Desk service. We hope to welcome you once again to our hotel. Sincerely, Hotel Management
Cold. Heater barely works. Not enuf blankets on bed. Pillows suck. Dirty carpet. Food area dirty, oily dirty looking sheets. Poor breakfast ....
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Service Yay! Cleanliness Nay! Nicole at the front desk was very delightful and informative. The room was gross. Pubes in the bed and stains on the sheets. Not worth the $91 I paid.
Business response:
Mark, thank you for choosing us. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We are disappointed to read our accommodations did not provide the value you were hoping for. We want to regain your trust, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
The kitchen appliances did not work properly and the room was dirtyyyyyyyyyyyyyyyyyyyy
Business response:
Thank you for being our guest. We offer our sincere apologies for the issues you experienced here. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Locked out I paid through the hotels.com app twice and was never able to get into the room because they said they did not have a payment. forced to sit outside all night. I didn't even get to be in the room.
Business response:
Dear Brian, thank you for taking the time to share your concerns with your review. We are so sorry for the troubles you had with your reservation details. Unfortunately, without a proper form of payment, we are unable to provide accommodations. Please reach out to us directly to discuss in greater detail what transpired and we will do all we can to assist you. Thank you again for reaching out to us. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
You advertise breakfast but all that is provided are Nature Valley bars and instant oatmeal in paper cup. No coffee in rooms.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Samuel, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,926 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.