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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The phone is broken, can’t call the front desk for late check in. And he is obviously in bad mood. Dirty rooms and horrible experience. Late time at extended stay. Not worth it
Business response:
Please accept our sincere apologies for the cleanliness and the maintenance issues you had in your room. We will address your concern with the appropriate individuals immediately to take corrective action so that it does not happen again. Once again we are sorry, and we hope that you will give us another opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Disappointed from the check in process on.
Business response:
Thank you for staying with us and taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
This was not the best nights stay ... I had stayed in 3 hotels last week because my father was in ICU at Reston hosp. The bar of soap dropped out of the packet and had a hair stuck to it and the logo was faded and was clearly used :( I was offered a 20% discount on another night (pass) and given 3 bars of soap. When the fan was on in the bathroom the whole room smelled like food and even with the heat off it was extremely hot. I did not sleep well. The front desk staff was pleasant but there is MUCH MUCH room for improvement... read more
Business response:
Thank you for taking the time to review your stay. Although you were pleased with the service provided by our associates, we apologize for the housekeeping issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
the attention to snow cleanup was not existent. trying to get to your car while walking on ice is not a good idea. Horrible maintenance including the shower in room 164. not sure I will stay here again
Business response:
Thank you for reviewing our hotel. We strive to provide clean, comfortable accommodations with great service and we sincerely apologize for missing these marks during your stay. We hope you will consider giving us another chance to provide you with the spotless accommodations and excellent hospitality you should always expect from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,926 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.