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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beware of strangers entering your room I booked this room for a co-worker making a business trip to Reston. On the 4th day of his stay he returned to his room to find that someone had been in his room while he was at work. He noticed things were missing and that items that were not his were left behind. One of the items taken was a very expensive watch. I hope the hotel makes good on his stolen items claim, but I will never put another co-worker in this hotel.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
Please accept my sincere apologies for letting you down. It is our goal to provide a pleasant experience to every guest, yet it seems we fell short in this case. We hope you will consider giving us a chance in the future, so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Not well cleaned Weird white residue on the carpet. Someone else's hair stuck to the towels and in the shower. Ew.
Business response:
I sincere apologize for our hotel not living up to your expectations. We do not take cleanliness issues lightly as we do believe this is the priority. I will address this matter with our Housekeeping team in detail and to ensure that all our producers are being followed correctly. I hope that you will consider giving us another opportunity to impress you. Sincerely, General Manager
Stay Away. Horrible. I have stayed at many hotels, many budget hotels and this was one of the worst. Sheets were stained as was the carpet. Shower leaks. NO MAID SERVICE. Bugs (spider, ants and something I have no idea what it was). And the bed was like sleeping on a concrete slab. Stay away.
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. Please know that we are sincerely sorry that the sheets were stained, and that there were multiple issues in your room. In response to your feedback, I am coaching my entire staff to be more aware and follow our KAI standards for guest rooms and housekeeping. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope that you will consider our hotel again so we can show you the positi... read more
Roach in the room. Room didn't feel clean at all. Hotel was dirty and trash all over the walk way.
Business response:
Thank you for taking the time to provide your feedback about our hotel. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that the cleanliness did not meet your expectations. Thanks to your comments, we will be coaching the team to ensure that cleanliness standards are met. Guest feedback like yours allows us to continue to improve our hotel. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
Didn't even get into the building... I didn't even get a chance to go into the building. When I called the phone outside labeled for an after hours check-in, the night manager came up and had lost his keys to get in the building. After about 45 minutes of standing outside in the cold listening to him curse and even start to get upset with me, I gave up and went to sleep at the airport. Hotels.com was no help with the situation. I won't be using this hotel or hotels.com ever again.
Not a great experience Not so good. There was litter on the floor of breakfast area at check-in. Water from refrigerator on floor in my room. Some lights did not work. There was a security question of Internet, so did not use. The common areas were littered with cigarette butts. Staff forgot to provide coffee maker, coffee and cup as requested.
OK for the price Room smelled like cigarettes even though it was non smoking room. House keeper didnt empty trash and beer bottles under sink from previous occupants. Front desk person was very nice and came to clean it when we discovered the trash but room still had an odor.
Business response:
Thank you for your recent review of your stay. Your comments that the front desk staff was friendly and responsive to correct the issue are much appreciated; yet, we were disheartened to read that the non-smoking room smelled like smoke and the cleanliness issues with the room. To ensure that a situation like yours doesn't happen again, my team is inspecting all rooms to ensure each room is fresh and clean. Thank you for sharing details of your stay with us. We do hope that you will consider our hotel again so we can show yo... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,926 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.